Office Coordinator - Urgent Care EMU and Saline

Trinity Health Mid-Atlantic; United States; On-site; USD 50,000 - 65,000; Full time

Benefits offered by this job

Day-one benefits

Medical, dental, and vision coverage

Career growth opportunities

Mission-driven culture

Job summary

Trinity Health IHA Medical Group in Southeast Michigan is seeking an experienced Office Coordinator to oversee specific areas of the medical office in collaboration with the Practice Manager. You will ensure patients receive friendly, efficient service and maintain smooth workflow across the office.

The role involves supervising day-to-day operations, coordinating care between patients and providers, supporting recruitment and training, and contributing to quality improvement initiatives to

Qualifications

• High School Diploma or equivalent with management/supervision coursework.
• Associate or Bachelor’s degree in Management or Healthcare Administration preferred.
• Experience supervising medical office staff is a plus.

Responsibilities

• Supervise day-to-day operations of assigned areas.
• Coordinate care and serve as a liaison between patients and providers.
• Assist with recruitment, hiring, orientation, training and coaching of staff.
• Maintain scheduling and attendance for staff.
• Evaluate staff performance and support disciplinary actions as needed.
• Support quality improvement initiatives and disease management programs.

Skills

Staff supervision

Customer service

Scheduling

Recruitment

Process improvement

Education

High School Diploma

Assoc/Bachelor degree

Job description

Employment Type: Full time Shift: Rotating Shift Description: Looking for a candidate with an MA background/experience - will be training MA staff This position will be overseeing the Urgent Care locations at EMU and Saline Join a Team That Makes a Difference!

Trinity Health IHA Medical Group is seeking a compassionate and motivated Office Coordinator to oversee specified areas of the office in collaboration with the Practice Manager in order to deliver exceptional patient care.

In this role, you will ensure patients receive friendly, efficient service and maintain efficient flow of the overall office and working with other supervisors to achieve operational goals as defined by the practice leadership.

What You’ll Do

• Supervise day-to-day operations of assigned areas.
• Manages more complex patient reception/medical records problems or insurance issues.
• Provides suggestions to continually improve processes and the customer experience.
• Assists with recruitment, hiring, orientation, training and coaching of staff.
• Maintains scheduling, time and attendance for staff.
• Evaluates the performance of staff, recommends promotions and disciplinary action.
• Coordinate care and serve as a liaison between patients and providers.
• Support quality improvement initiatives and disease management programs.

General Requirements

Education

High School Diploma or equivalent with applicable college coursework or seminars in management and supervision. Prefer associate or bachelor’s degree in relevant field (Management, Healthcare Administration, etc)

Credentials/License

Office Coordinators who are training Medical Assistant staff must be credentialed as a Medical Assistant through one of the following certifying agencies:

• American Association of Medical Assistants (CMA)
• American Medical Technologists (RMA)
• National Center for Competency Testing (NCMA)
• National Healthcareer Association (CCMA)
• National Association of Health Professionals (NRCMA)
• American Medical Certification Association (CMAC)

Minimum Experience

Minimum 3-5 years’ experience working in a Medical Office, with Reception or Cross-Trained Medical Assisting duties required Prior supervisory experience preferred.

Why Join Trinity Health IHA Medical Group?

• Day-one benefits with no waiting period for eligible team members.
• Competitive pay and comprehensive medical, dental, and vision coverage.
• Opportunities for professional growth, development, and career advancement.
• Collaborative, patient-centered culture focused on excellence in care.
• Work with a mission-driven organization serving communities across Southeast Michigan.

At Trinity Health IHA Medical Group, our values of Commitment, Advocacy, Respect, Efficiency, and Service guide everything we do.

If you’s passionate about patient care and looking to grow your healthcare career, we'd love to hear from you.

Our Commitment Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.

Trinity Health is one of the largest not-for-profit, faith-based health care systems in the nation. Together, we’re 121,000 colleagues and nearly 36,500 physicians and clinicians caring for diverse communities across 27 states. Nationally recognized for care and experience, our system includes 101 hospitals, 126 continuing care locations, the second largest PACE program in the country, 136 urgent care locations, and many other health and well-being services. Based in Livonia, Michigan, in fiscal year 2023, we invested $1.5 billion in our communities through charity care and other community benefit programs.

For more information, visit http://www.trinity-health.org. You can also follow Trinity Health on LinkedIn.