Paint Tech Support Specialist: Color & Service Expert

Sherwin-Williams

Newport News (VA)

On-site

USD 38,000 - 48,000

Full time

9 days ago

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Job summary

Sherwin-Williams in Newport News, VA is seeking a Technical Support Specialist to assist wholesale customers, answer product questions, and recommend solutions. You will help with paint specifications, troubleshoot online issues, and support sales efforts while upholding store quality standards.

Daily duties include assisting with product knowledge and applications, coordinating with sales reps, and maintaining detailed service records.

Qualifications

Minimum requirements include being at least 18 years old, possessing a valid driver's license, and legal authorization to work in the U.S.
Must be able to lift up to 50 lbs frequently and 70 lbs occasionally.
Excellent customer service skills and ability to work with store staff and customers.

Responsibilities

Assist customers and wholesale clients with product information and specifications.
Troubleshoot online technical problems and assist with product formulation questions.
Advise customers on product line changes and improvements.
Coordinate technical service issues between store personnel and sales reps.
Train customers on product knowledge and application methods.
Maintain records of customer technical service issues and follow up as needed.
Support sales reps with sample preparation and presentations.
Maintain store standards and ensure safe handling of materials.