Branch Technical Support Specialist - Paint & Coatings

The Sherwin-Williams Company; Newport News (VA); In loco; USD 36.000 - 52.000; Tempo pieno

Descrizione del lavoro

The Sherwin-Williams Company in Newport News, VA seeks a Technical Support Specialist to assist wholesale customers, answer questions about paint products, and recommend solutions. You will resolve concerns promptly and maintain product quality and store standards while helping achieve sales goals.

Responsibilities include preparing paint specifications, troubleshooting online issues, training customers, coordinating with sales reps, and maintaining records of technical service issues.

Competenze

• Minimum 18 years of age.
• Valid, unrestricted drivers license.
• Must be legally authorized to work in the United States without sponsorship now or in the future.
• Must be able to lift up to 50 lbs. frequently and up to 70 lbs. on occasion.
• Willing to work evenings and weekends.
• Experience in paint/retail a plus.

Mansioni

• Ensure customer quality and service expectations are met.
• Assist customers in preparing paint specifications to meet product applications.
• Troubleshoot on-line technical problems such as correcting batches and formulation of products.
• Advise customers of product line changes and improvements.
• Maintain expertise in equipment use and surface preparation.
• Shade product batches using intermix system.
• Assist customers with product inventory control/re-orders.
• Train customers on product knowledge and application methods.
• Coordinate technical service issues between branch, sales reps and product service room.
• Maintain facility to Sherwin-Williams standards through proper maintenance, repair and housekeeping.

Conoscenze

Customer service

Technical support

Paint product knowledge

Troubleshooting

Communication skills

Training customers

Formazione

High School diploma or GED

Strumenti

Tinting equipment

Intermix system

Color matching equipment

Descrizione del lavoro

The Sherwin-Williams Company in Newport News, VA seeks a Technical Support Specialist to assist wholesale customers, answer questions about paint products, and recommend solutions. You will resolve concerns promptly and maintain product quality and store standards while helping achieve sales goals.

Responsibilities include preparing paint specifications, troubleshooting online issues, training customers, coordinating with sales reps, and maintaining records of technical service issues.