Paint Tech Support Specialist

Sherwin-Williams Co.; Philadelphia (Philadelphia County); Presencial; USD 21.000 - 34.000; Jornada completa

Descripción de la vacante

Sherwin‑Williams Co. in Philadelphia is seeking a Technical Support Specialist to work with wholesale customers, determine needs, answer questions about Sherwin‑Williams products, and recommend solutions while ensuring satisfaction and helping meet store sales goals.

The role involves troubleshooting online technical problems, advising on product line changes, maintaining safety standards, and training customers on application methods, color mixing, and inventory processes.

Formación

• Must be 18+ years of age.
• Must be legally authorized to work in the United States without sponsorship.
• Must be able to lift up to 50 lbs frequently and up to 70 lbs occasionally.
• Willing to work evenings and weekends.
• Must tolerate paint odors and wear respirator as required.
• Internal to Sherwin-Williams, must have a 'meets expectations' rating and completed HR Cloud eLearning courses.

Responsabilidades

• Meet customer quality and service expectations.
• Assist customers with paint specifications for product applications.
• Troubleshoot online technical problems and correct batches.
• Advise customers on product line changes and improvements.
• Maintain expertise in equipment use and surface preparation.
• Train customers on product knowledge and application methods.
• Coordinate technical service issues between branch, sales reps and product service room.
• Ensure safety and proper handling of hazardous materials and waste.

Conocimientos

Customer service

Communication

Multilingual ability

Spanish language knowledge

Educación

High School diploma or GED

Herramientas

Intermix system

Tinting equipment

Color matching equipment

Descripción del empleo

Sherwin‑Williams Co. in Philadelphia is seeking a Technical Support Specialist to work with wholesale customers, determine needs, answer questions about Sherwin‑Williams products, and recommend solutions while ensuring satisfaction and helping meet store sales goals.

The role involves troubleshooting online technical problems, advising on product line changes, maintaining safety standards, and training customers on application methods, color mixing, and inventory processes.