Paint Solutions Specialist – Technical Support

The Sherwin-Williams Company; McKees Rocks (Allegheny County); Sur place; USD 32 000 - 52 000; Plein temps

Résumé du poste

The Sherwin-Williams Company is seeking a Technical Support Specialist to serve wholesale customers, determine needs, answer product questions, and recommend solutions. You will ensure high customer satisfaction and help meet store sales goals while staying current with product features.

Responsibilities include assisting with paint specifications, troubleshooting online tech issues, training customers, and coordinating between branches and sales reps.

Qualifications

• Must have at least 18 years of age.
• Must be legally authorized to work in the United States without sponsorship.
• Must be able to lift up to 50 lbs. frequently and up to 70 lbs. on occasion.
• Must be willing to work evenings and weekends.
• Must be able to tolerate paint odors and wear a respirator as required.
• Internal Sherwin-Williams employee: must meet performance expectations rating and HR Cloud eLearning completion.

Responsabilités

• Ensure customer quality and service expectations are met.
• Assist customers in preparing paint specifications to meet product applications.
• Troubleshoot on-line technical problems such as correcting batches and formulation of products.
• Advise customers of product line changes and improvements.
• Maintain expertise in equipment use and surface preparation.
• Shade product batches using intermix system.
• Assist customers with product inventory control/re-ordering.
• Train customers on product knowledge and application methods.
• Evaluate product complaints and decide the best way to resolve the problem.
• Assist sales reps by preparing samples, panels, etc. for presentations.
• Coordinate technical service issues between branch, sales reps and product service room.
• Maintain customer technical service issues on file for follow-up.
• Maintain facility to Sherwin-Williams standards through maintenance and housekeeping.
• Identify facility problems and make recommendations.
• Follow loss prevention, security and safety procedures.
• Handle and dispose of hazardous materials/waste according to policy.

Connaissances

Customer service

Bilingual

Delivery experience

Physical stamina

Driver's license

Formation

High School diploma or GED

Outils

Tinting equipment

Color matching equipment

Lab testing equipment

Material handling equipment

Description du poste

The Sherwin-Williams Company is seeking a Technical Support Specialist to serve wholesale customers, determine needs, answer product questions, and recommend solutions. You will ensure high customer satisfaction and help meet store sales goals while staying current with product features.

Responsibilities include assisting with paint specifications, troubleshooting online tech issues, training customers, and coordinating between branches and sales reps.