Technical Support Specialist — Paint & Coatings Expert

Sherwin-Williams Co.; Mobile (AL); On-site; USD 22,000 - 30,000; Full time

Job summary

Sherwin-Williams in Mobile, AL is seeking a Technical Support Specialist to work closely with wholesale customers, determine needs, answer questions about products, and recommend right solutions. The role involves resolving customer concerns, staying current on product features, and maintaining high quality and visual standards in-store.

Responsibilities include assisting with paint specifications, troubleshooting online problems, and coordinating technical service issues among branches and

Qualifications

• Must be at least eighteen (18) years of age.
• Have a valid, unrestricted Driver’s License.
• Must be legally authorized to work in the country of employment without sponsorship for employment work visa status now or in the future.
• Must be able to retrieve material from shelves and lift up to 50 lbs frequently and up to 70 lbs on occasion.
• Must be willing to work all scheduled hours, including evenings and weekends.
• Employee must be able to tolerate non-toxic paint odors and wear a respirator as required.
• Internal to Sherwin-Williams, you must have received at least a "meets expectations" (3) rating on your most recent performance appraisal.
• Internal to Sherwin-Williams, you must have completed all HR Cloud eLearning courses required for your current position.

Responsibilities

• Ensure customer quality and service expectations are met.
• Assist customers in preparing paint specifications to meet product applications.
• Troubleshoot on-line technical problems such as correcting batches and formulation of products.
• Advise customers of product line changes and improvements.
• Maintain expertise in equipment use and surface preparation.
• Shade product batches using intermix system.
• Assist customers with product inventory control/re-ordering.
• Train customers on product knowledge and application methods.
• Evaluate product complaints and decide the best way to resolve the problem.
• Assist sales reps by preparing samples, panels, etc. for presentations.
• Coordinate technical service issues between branch, sales reps and product service room.
• Maintain customer technical service issues on file for follow-up.
• Maintain facility to Sherwin-Williams standards through proper maintenance, repair and housekeeping.
• Identify facility problems and make recommendations.
• Follow designated loss prevention, security and safety practices according to policy.
• Must be familiar with the proper handling, storing, labeling, cleaning up spills, disposing of and filing all paperwork associated with hazardous material/waste.
• Troubleshoot and resolve customer problems with spray equipment.
• Document and refer potential wholesale leads to appropriate sales rep.
• Operate all material handling, color matching, tinting, mixing and lab testing equipment as required and in a safe manner.
• Assist with physical inventory.
• Assist with color blending, warehouse and delivery responsibilities as needed.
• Other duties as assigned.

Skills

Customer service

Communication

Problem solving

Education

High School diploma or GED

Job description

Sherwin-Williams in Mobile, AL is seeking a Technical Support Specialist to work closely with wholesale customers, determine needs, answer questions about products, and recommend right solutions. The role involves resolving customer concerns, staying current on product features, and maintaining high quality and visual standards in-store.

Responsibilities include assisting with paint specifications, troubleshooting online problems, and coordinating technical service issues among branches and