Paint Store Lead: Customer Experience & Ops

Dunn Edwards Paints; Modesto (CA); On-site; USD 28,000 - 37,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Vacation and holiday pay

Paid sick time

401K with company match

Job summary

Dunn-Edwards Paints is seeking a Customer Service Lead in Modesto, CA. You will assist the store management team to provide a distinctive shopping experience, lead staff during shifts, and ensure smooth store operations. You will handle customer interactions, processing orders at the POS and advising on painting solutions.

The role emphasizes professionalism, product knowledge, and ongoing learning through company programs, with potential advancement opportunities as the company grows.

Qualifications

• High school diploma or GED required.
• Shift supervisory experience is a plus.
• Valid driver’s license required.
• Bilingual is a plus.

Responsibilities

• Greet customers and assess their needs, offering options and advice.
• Ensure product delivery meets quality and service expectations.
• Model professional conduct and represent the Dunn-Edwards brand; supervise during shifts.
• Handle orders via email, phone, or in person and process through POS.
• Maintain safety and regulatory standards and assist with store procedures.
• Keep areas clean, stock merchandise, and support inventory control.

Skills

Customer focus

Attention to detail

Decision making

People development

Accountability

Communication

Education

High school diploma or GED

Tools

POS system

Job description

Dunn-Edwards Paints is seeking a Customer Service Lead in Modesto, CA. You will assist the store management team to provide a distinctive shopping experience, lead staff during shifts, and ensure smooth store operations. You will handle customer interactions, processing orders at the POS and advising on painting solutions.

The role emphasizes professionalism, product knowledge, and ongoing learning through company programs, with potential advancement opportunities as the company grows.