Paint Store Customer Service & Solutions Specialist

The Sherwin-Williams Company; New Albany (IN); On-site; USD 32,000 - 42,000; Full time

Job summary

The Sherwin-Williams Company seeks a Customer Service Specialist for Store #1959 in New Albany, IN. You will assist wholesale and retail customers, determine needs, recommend products, and help ensure customer satisfaction.

Responsibilities include handling sales transactions, stocking, tinting, deliveries, and maintaining displays, with a focus on meeting sales goals and upholding store standards.

Qualifications

• Must be at least 18 years old.
• Authorized to work in the country without visa sponsorship.
• Valid, unrestricted Driver's License.
• Ability to lift up to 50 lbs frequently and 70 lbs occasionally.
• Willing to work evenings and weekends.
• Internal Sherwin-Williams candidates must meet expectations (3) on the latest performance rating.
• Internal Sherwin-Williams candidates must complete HR Cloud eLearning for their current position.

Responsibilities

• Provide high levels of customer satisfaction through sales service.
• Assist customers in person and over the phone by determining needs and recommending products.
• Build trust with wholesale and retail customers.
• Process sales transactions accurately and according to policies.
• Aim to meet monthly, quarterly, and yearly sales goals.
• Maintain precise work order files and stock formulas.
• Retrieve products from shelves and warehouse as needed.
• Tint and mix products to customer specs.
• Stock shelves and set up displays.
• Load/unload delivery trucks and assist with deliveries.
• Remain knowledgeable on products and options.
• Follow inventory control procedures.
• Suggest ways to improve sales.

Skills

Customer service

Retail sales

Delivery/loader

Bilingual (English/Spanish)

Education

High School diploma or GED

Job description

The Sherwin-Williams Company seeks a Customer Service Specialist for Store #1959 in New Albany, IN. You will assist wholesale and retail customers, determine needs, recommend products, and help ensure customer satisfaction.

Responsibilities include handling sales transactions, stocking, tinting, deliveries, and maintaining displays, with a focus on meeting sales goals and upholding store standards.