Paint Store Customer Service & Sales Specialist

Sherwin-Williams Co.; Village of Kenmore (NY); On-site; USD 22,000 - 32,000; Full time

Job summary

Sherwin-Williams Co. Store #5636 in Kenmore, NY is seeking a Customer Service Specialist to help customers identify needs, recommend paint and related products, and resolve concerns. You will support daily sales and maintain high store standards.

The role involves in-store and phone interactions, handling deliveries, stocking, tinting, and ensuring accurate transactions. Availability for evenings/weekends is required.

Qualifications

• Must be at least eighteen (18) years of age.
• Must be legally authorized to work in the United States without sponsorship now or in the future.
• Must have a valid, unrestricted Driver’s License.
• Must be able to lift up to 50 lbs frequently and 70 lbs occasionally.
• Must be willing to work evenings and weekends.
• Internal to Sherwin-Williams: must have a “meets expectations” rating on your last performance appraisal.
• Internal to Sherwin-Williams: must have completed HR Cloud eLearning courses for your current position.

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service.
• Assist customers in person and over the phone by determining needs and presenting appropriate products and services.
• Build productive trust relationships with wholesale and retail customers.
• Process sales transactions accurately and consistently with policies and procedures.
• Follow and achieve sales goals on a monthly, quarterly, and yearly basis.
• Maintain precise work order files and formulas.
• Pull appropriate products from the sales floor or warehouse.
• Tint and mix products to customer specifications as needed.
• Stock shelves and set up displays.
• Clean store equipment.
• Load/unload delivery trucks.
• Assist in deliveries when needed.
• Maintain in-stock and presentable conditions in assigned areas.

Education

High School diploma or GED

Job description

Sherwin-Williams Co. Store #5636 in Kenmore, NY is seeking a Customer Service Specialist to help customers identify needs, recommend paint and related products, and resolve concerns. You will support daily sales and maintain high store standards.

The role involves in-store and phone interactions, handling deliveries, stocking, tinting, and ensuring accurate transactions. Availability for evenings/weekends is required.