Paint & Retail Customer Service Specialist

Sherwin-Williams; Town of Massena (NY); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Health benefits

Retirement savings

Generous time away

Job summary

Sherwin-Williams in Massena, NY seeks a Customer Service Specialist to assist customers, answer questions about products, and recommend solutions to meet their needs. You will handle sales transactions, support in-store operations, and help maintain product displays while contributing to store sales goals and delivering friendly, knowledgeable service.

This role requires strong communication, the ability to lift up to 70 lbs, and a willingness to work evenings and weekends to support our

Qualifications

• Must be at least eighteen (18) years of age.
• Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future.
• Must have a valid, unrestricted Driver’s License.
• Must be able, with or without reasonable accommodation, to retrieve material from shelves and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion.
• Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation.
• If internal to Sherwin-Williams, you must have received at least a “meets expectations” (3) rating on your most recent performance appraisal
• If internal to Sherwin-Williams, you must have completed all HR Cloud eLearning courses required for your current position

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service
• Assist customers in person and over the phone by determining needs and presenting appropriate products and services
• Build productive trust relationships with wholesale and retail customers
• Process sales transactions accurately and consistently with policies and procedures
• Follow and achieve sales goals on a monthly, quarterly, and yearly basis
• Maintain precise work order files and formulas
• Tint and mix products, as needed, to customer specifications
• Stock shelves and set up displays
• Load/unload delivery trucks
• Assist in making deliveries, as needed

Skills

Customer service

Sales

Spanish language

Education

High School diploma or GED

Job description

Sherwin-Williams in Massena, NY seeks a Customer Service Specialist to assist customers, answer questions about products, and recommend solutions to meet their needs. You will handle sales transactions, support in-store operations, and help maintain product displays while contributing to store sales goals and delivering friendly, knowledgeable service.

This role requires strong communication, the ability to lift up to 70 lbs, and a willingness to work evenings and weekends to support our