Paint Store Customer Service & Sales Specialist

Sherwin-Williams Co.; Nixa (MO); On-site; USD 17,000 - 22,000; Full time

Job summary

Sherwin-Williams is seeking a Customer Service Specialist to support wholesale and retail customers, determine their needs, and recommend the right solutions. The role emphasizes prompt resolution of concerns and maintaining high product quality and presentation in the store.

Responsibilities include processing sales, building customer relationships, stocking shelves, tinting and mixing products, and supporting deliveries as needed.

Qualifications

• Must be at least 18 years old.
• Must be legally authorized to work in the United States without sponsorship.
• Must have a valid, unrestricted driver’s license.
• Must be able to lift up to 50 lbs frequently and up to 70 lbs occasionally.
• Must be willing to work evenings and weekends.
• If internal to Sherwin‑Williams, must have a “meets expectations” rating on your last performance appraisal.
• If internal to Sherwin‑Williams, must have completed HR Cloud eLearning courses.

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service.
• Assist customers in person and over the phone by determining needs and presenting appropriate products and services.
• Build productive trust relationships with wholesale and retail customers.
• Process sales transactions accurately and consistently with policies and procedures.
• Follow and achieve sales goals on a monthly, quarterly, and yearly basis.
• Maintain precise work order files and formulas.
• Pull appropriate products from the sales floor or warehouse.
• Tint and mix products to customer specifications.
• Stock shelves and set up displays.
• Clean store equipment.
• Load/unload delivery trucks.
• Assist in making deliveries as needed.
• Maintain in-stock and presentable condition assigned areas.
• Remain knowledgeable on products offered and discuss available options.
• Comply with inventory control procedures.
• Suggest ways to improve sales.

Skills

Customer service

Multitasking

Bilingual Spanish

Sales orientation

Education

High School diploma or GED

Tools

HR Cloud eLearning

Job description

Sherwin-Williams is seeking a Customer Service Specialist to support wholesale and retail customers, determine their needs, and recommend the right solutions. The role emphasizes prompt resolution of concerns and maintaining high product quality and presentation in the store.

Responsibilities include processing sales, building customer relationships, stocking shelves, tinting and mixing products, and supporting deliveries as needed.