In-Store Paint Sales & Service Pro

Sherwin-Williams Co.; Village of Newark (NY); On-site; USD 19,000 - 23,000; Full time

Job summary

Sherwin-Williams Co. in Newark, NY is seeking a Customer Service Specialist to assist wholesale and retail customers, determine needs, answer product questions, and recommend solutions while upholding store standards.

The role emphasizes delivering excellent service, achieving sales goals, processing transactions, stocking shelves, and supporting deliveries. The position requires age 18+, legal work authorization, a valid driver's license, and flexibility to work evenings and weekends.

Qualifications

• Must have strong customer service skills and the ability to assist customers in person and over the phone.
• Experience in sales and meeting sales goals.
• Ability to communicate in more than one language, including Spanish.

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service
• Assist customers in person and over the phone by determining needs and presenting appropriate products and services
• Build productive trust relationships with wholesale and retail customers
• Process sales transactions accurately and consistently with policies and procedures
• Follow and achieve sales goals on a monthly, quarterly, and yearly basis
• Maintain precise work order files and formulas
• Pull appropriate products from the sales floor or warehouse
• Tint and mix products, as needed, to customer specifications
• Stock shelves and set up displays
• Clean store equipment
• Load/unload delivery trucks
• Assist in making deliveries, as needed
• Maintain in-stock and presentable condition assigned areas
• Remain knowledgeable on products offered and discuss available options
• Comply with inventory control procedures
• Suggest ways to improve sales

Skills

Customer service

Sales

Bilingual (English/Spanish)

Education

High School diploma or GED

Job description

Sherwin-Williams Co. in Newark, NY is seeking a Customer Service Specialist to assist wholesale and retail customers, determine needs, answer product questions, and recommend solutions while upholding store standards.

The role emphasizes delivering excellent service, achieving sales goals, processing transactions, stocking shelves, and supporting deliveries. The position requires age 18+, legal work authorization, a valid driver's license, and flexibility to work evenings and weekends.