Paint Store Customer Experience Specialist

The Sherwin-Williams Company; Huntsville (TX); On-site; USD 17,000 - 22,000; Full time

Job summary

The Sherwin-Williams Company in Huntsville, TX is seeking a Customer Service Specialist to assist customers, resolve concerns, and promote the right product solutions. You will support in-store operations, tinting, restocking, and deliveries while maintaining high visual standards and meeting sales targets.

The role emphasizes attentive service, product knowledge, and teamwork with wholesale and retail customers.

Qualifications

• Must be at least 18 years old.
• Authorized to work in the country without sponsorship.
• Valid, unrestricted Driver's License.
• Able to lift up to 70 lbs.
• Willing to work evenings and weekends.
• Internal to Sherwin-Williams must have a 'meets expectations' rating.
• Completed HR Cloud eLearning courses for current position.

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service.
• Assist customers in person and over the phone by determining needs and presenting appropriate products and services.
• Build productive trust relationships with wholesale and retail customers.
• Process sales transactions accurately and consistently with policies and procedures.
• Follow and achieve sales goals on a monthly, quarterly, and yearly basis.
• Maintain precise work order files and formulas.
• Pull appropriate products from the sales floor or warehouse.
• Tint and mix products, as needed, to customer specifications.
• Stock shelves and set up displays.
• Clean store equipment.
• Load/unload delivery trucks.
• Assist in making deliveries, as needed.
• Maintain in-stock and presentable condition assigned areas.
• Remain knowledgeable on products offered and discuss available options.
• Comply with inventory control procedures.
• Suggest ways to improve sales.

Skills

Customer service

Retail sales

Product knowledge

Cash handling

Driver's license

Flexible scheduling

Education

High School diploma or GED

Job description

The Sherwin-Williams Company in Huntsville, TX is seeking a Customer Service Specialist to assist customers, resolve concerns, and promote the right product solutions. You will support in-store operations, tinting, restocking, and deliveries while maintaining high visual standards and meeting sales targets.

The role emphasizes attentive service, product knowledge, and teamwork with wholesale and retail customers.