Paint Store Customer Experience Specialist

The Sherwin-Williams Company; Brick Township (NJ); On-site; USD 2,066,400 - 2,617,440; Full time

Job summary

The Sherwin-Williams Company is seeking a Customer Service Specialist to support wholesale and retail customers at Store #705035 in Brick, NJ. You will determine customer needs, answer questions about products, and suggest solutions while driving store sales and maintaining high standards.

Responsibilities include handling transactions, stocking, tinting, and assisting with deliveries. Strong communication skills, willingness to work evenings/weekends, and physical ability to lift up to 70 lbs

Qualifications

• Must be at least eighteen (18) years of age.
• Must be legally authorized to work without sponsorship.
• Must have a valid, unrestricted Driver's License.
• Must be able to lift up to 50 lbs frequently and up to 70 lbs on occasion.
• Must be willing to work evenings and weekends.

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service.
• Assist customers in person and over the phone by determining needs and presenting appropriate products and services.
• Build productive trust relationships with wholesale and retail customers.
• Process sales transactions accurately and consistently with policies and procedures.
• Follow and achieve sales goals on a monthly, quarterly, and yearly basis.
• Maintain precise work order files and formulas.
• Pull appropriate products from the sales floor or warehouse.
• Tint and mix products, as needed, to customer specifications.
• Stock shelves and set up displays.
• Clean store equipment.
• Load/unload delivery trucks.
• Assist in making deliveries, as needed.
• Maintain in-stock and presentable condition assigned areas.
• Remain knowledgeable on products offered and discuss available options.
• Comply with inventory control procedures.
• Suggest ways to improve sales.

Skills

Customer service

Sales

Cash handling

Inventory control

Spanish language

Delivery coordination

Physical stamina

Education

High School diploma or GED

Tools

Tinting equipment

Mixing equipment

Job description

The Sherwin-Williams Company is seeking a Customer Service Specialist to support wholesale and retail customers at Store #705035 in Brick, NJ. You will determine customer needs, answer questions about products, and suggest solutions while driving store sales and maintaining high standards.

Responsibilities include handling transactions, stocking, tinting, and assisting with deliveries. Strong communication skills, willingness to work evenings/weekends, and physical ability to lift up to 70 lbs