Paint & Color Retail Customer Service Specialist

The Sherwin-Williams Company; Somerville (NJ); On-site; USD 32,000 - 42,000; Full time

Job summary

The Sherwin-Williams Company is seeking a Customer Service Specialist to support Store #705266 in Somerville, NJ. You will assist wholesale and retail customers, determine needs, recommend products, and ensure prompt, accurate sales service.

You will maintain displays, tint and mix products as needed, process transactions, help with deliveries, and keep shelves stocked while staying informed about product features to maximize customer satisfaction and sales results.

Qualifications

• Must be at least eighteen years old.
• Authorized to work in the United States without visa sponsorship.
• Valid, unrestricted driver's license.
• Able to lift up to 50 lbs. frequently and up to 70 lbs. on occasion.
• Ability to work evenings and weekends.

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service.
• Assist customers in person and over the phone by determining needs and presenting appropriate products and services.
• Build productive trust relationships with wholesale and retail customers.
• Process sales transactions accurately and consistently with policies and procedures.
• Follow and achieve sales goals on a monthly, quarterly, and yearly basis.
• Maintain precise work order files and formulas.
• Pull appropriate products from the sales floor or warehouse.
• Tint and mix products, as needed, to customer specifications.
• Stock shelves and set up displays.
• Clean store equipment.
• Load/unload delivery trucks.
• Assist in making deliveries, as needed.
• Maintain in-stock and presentable condition assigned areas.
• Remain knowledgeable on products offered and discuss available options.
• Comply with inventory control procedures.
• Suggest ways to improve sales.

Skills

Customer service

Sales

Communication

Languages

Education

High School diploma or GED

Job description

The Sherwin-Williams Company is seeking a Customer Service Specialist to support Store #705266 in Somerville, NJ. You will assist wholesale and retail customers, determine needs, recommend products, and ensure prompt, accurate sales service.

You will maintain displays, tint and mix products as needed, process transactions, help with deliveries, and keep shelves stocked while staying informed about product features to maximize customer satisfaction and sales results.