Paint Solutions Tech Support Specialist

The Sherwin-Williams Company; Mobile (AL); On-site; USD 32,000 - 52,000; Full time

Job summary

The Sherwin-Williams Company in Mobile, AL seeks a Technical Support Specialist to assist wholesale customers, answer product questions, and recommend effective solutions while ensuring high quality service and alignment with store sales goals.

You will troubleshoot on-line technical problems, stay current with product features, and collaborate with sales reps to prepare samples and presentations, maintaining safety standards.

Qualifications

• Minimum: High School Diploma or GED.
• Experience in retail, delivery, or customer service preferred.
• Ability to read, write, and communicate in more than one language (Spanish preferred).

Responsibilities

• Ensure customer quality and service expectations are met.
• Assist customers in preparing paint specifications.
• Troubleshoot online technical problems and advise on product line changes.

Skills

Customer service

Problem solving

Product knowledge

Communication

Multilingual ability

Education

High School Diploma or GED

Tools

Intermix system

Tinting equipment

Color matching equipment

Lab testing equipment

Job description

The Sherwin-Williams Company in Mobile, AL seeks a Technical Support Specialist to assist wholesale customers, answer product questions, and recommend effective solutions while ensuring high quality service and alignment with store sales goals.

You will troubleshoot on-line technical problems, stay current with product features, and collaborate with sales reps to prepare samples and presentations, maintaining safety standards.