Paint Retail Customer Service & Sales Specialist

The Sherwin-Williams Company; Pickerington (OH); On-site; USD 20,000 - 28,000; Full time

Job summary

The Sherwin-Williams Company in Pickerington, OH is seeking a Customer Service Specialist to support wholesale and retail customers, determine needs, and recommend solutions. You will resolve concerns promptly, maintain product quality and visuals, and strive to meet store sales goals.

The role involves in-store and phone interactions and occasional deliveries, with hours including evenings and weekends. Store #721052 duties include stock management, tinting/mixing, and accurate transaction

Qualifications

• Must be at least eighteen (18) years of age.
• Must be legally authorized to work in the country of employment without sponsorship now or in the future.
• Must have a valid, unrestricted Driver's License.
• Must lift up to 50 lbs frequently and up to 70 lbs on occasion.
• Must work all scheduled hours, including evenings and weekends.

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service.
• Assist customers in person and over the phone by determining needs and presenting appropriate products and services.
• Build productive trust relationships with wholesale and retail customers.
• Process sales transactions accurately and consistently with policies and procedures.
• Follow and achieve sales goals on a monthly, quarterly, and yearly basis.
• Maintain precise work order files and formulas.
• Pull appropriate products from the sales floor or warehouse.
• Tint and mix products, as needed, to customer specifications.
• Stock shelves and set up displays.
• Clean store equipment.
• Load/unload delivery trucks.
• Assist in making deliveries, as needed.
• Maintain in-stock and presentable condition assigned areas.
• Remain knowledgeable on products offered and discuss available options.
• Comply with inventory control procedures.
• Suggest ways to improve sales.

Skills

Customer service

Sales mindset

Bilingual Spanish

Education

High School diploma or GED

Tools

Tinting and mixing equipment

Job description

The Sherwin-Williams Company in Pickerington, OH is seeking a Customer Service Specialist to support wholesale and retail customers, determine needs, and recommend solutions. You will resolve concerns promptly, maintain product quality and visuals, and strive to meet store sales goals.

The role involves in-store and phone interactions and occasional deliveries, with hours including evenings and weekends. Store #721052 duties include stock management, tinting/mixing, and accurate transaction