Paint Store Customer Experience Specialist

Sherwin-Williams Co.; Oak Ridge (TN); On-site; USD 17,000 - 22,000; Full time

Job summary

Sherwin-Williams Co. is seeking a Customer Service Specialist to support our Oak Ridge stores. You will assist wholesale and retail customers, determine needs, and recommend the right Sherwin‑Williams products while maintaining high-quality displays and shop standards.

You will handle transactions, answer questions, and strive to meet monthly, quarterly, and yearly sales goals. A strong focus on customer satisfaction and product knowledge is essential.

Qualifications

• Must be at least eighteen years old.
• Must be legally authorized to work in the United States without sponsorship.
• Must have a valid, unrestricted Driver’s License.

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service.
• Assist customers in person and over the phone by determining needs and presenting appropriate products and services.
• Build productive trust relationships with wholesale and retail customers.
• Process sales transactions accurately and consistently with policies and procedures.
• Follow and achieve sales goals on a monthly, quarterly, and yearly basis.
• Maintain precise work order files and formulas.
• Tint and mix products, as needed, to customer specifications.
• Stock shelves and set up displays.
• Load/unload delivery trucks.
• Assist in making deliveries, as needed.
• Maintain in-stock and presentable condition assigned areas.
• Remain knowledgeable on products offered and discuss available options.
• Comply with inventory control procedures.
• Suggest ways to improve sales.

Skills

Customer service

Sales

Cash handling

Communication skills

Bilingual Spanish

Education

High School diploma or GED

Job description

Sherwin-Williams Co. is seeking a Customer Service Specialist to support our Oak Ridge stores. You will assist wholesale and retail customers, determine needs, and recommend the right Sherwin‑Williams products while maintaining high-quality displays and shop standards.

You will handle transactions, answer questions, and strive to meet monthly, quarterly, and yearly sales goals. A strong focus on customer satisfaction and product knowledge is essential.