Paint Retail Customer Experience Specialist

Sherwin-Williams; Fort Wayne (IN); On-site; USD 18,000 - 26,000; Full time

Job summary

Sherwin-Williams in Fort Wayne, IN is hiring a Customer Service Specialist to help wholesale and retail customers with product needs, resolve concerns, and support store goals. You will ensure high service quality, assist with transactions, and stay updated on product features.

The role requires a valid driver’s license, physical ability to lift up to 70 lbs, and the flexibility to work evenings and weekends. Fluency in Spanish is preferred and prior paint-related sales experience is a plus.

Qualifications

• Must be at least eighteen (18)
• Must be legally authorized to work in the United States without sponsorship
• Must have a valid, unrestricted Driver’s License
• Must be able to lift up to 50 lbs regularly and up to 70 lbs occasionally
• Must be willing to work evenings and weekends

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service
• Assist customers in person and over the phone by determining needs and presenting appropriate products and services
• Build productive trust relationships with wholesale and retail customers
• Process sales transactions accurately and consistently with policies and procedures
• Follow and achieve sales goals on a monthly, quarterly, and yearly basis
• Maintain precise work order files and formulas
• Pull appropriate products from the sales floor or warehouse
• Tint and mix products to customer specifications
• Stock shelves and set up displays
• Clean store equipment
• Load/unload delivery trucks
• Assist in making deliveries as needed
• Maintain in-stock and presentable condition assigned areas
• Remain knowledgeable on products offered and discuss available options
• Comply with inventory control procedures
• Suggest ways to improve sales

Skills

Customer service

Sales

Spanish language

Education

High School diploma or GED

Job description

Sherwin-Williams in Fort Wayne, IN is hiring a Customer Service Specialist to help wholesale and retail customers with product needs, resolve concerns, and support store goals. You will ensure high service quality, assist with transactions, and stay updated on product features.

The role requires a valid driver’s license, physical ability to lift up to 70 lbs, and the flexibility to work evenings and weekends. Fluency in Spanish is preferred and prior paint-related sales experience is a plus.