Paint & Customer Experience Specialist

Sherwin-Williams; Kokomo (IN); On-site; USD 19,000 - 25,000; Full time

Job summary

Sherwin-Williams in Kokomo, IN, is seeking a Customer Service Specialist to serve wholesale and retail customers, determine needs, and suggest optimal products. The role emphasizes delivering excellent service while meeting store sales goals.

The position is full-time at Store #1894 with a starting wage of $16/hr. Responsibilities include handling transactions, stocking shelves, tinting/mixing, and assisting deliveries. A valid driver’s license and physical ability to lift are required.

Qualifications

• Must be at least eighteen (18) years of age.
• Must be legally authorized to work in the United States without sponsorship for employment now or in the future.
• Must have a valid, unrestricted Driver's License.
• Must be able to lift up to 50 lbs frequently and up to 70 lbs on occasion.
• Must be willing to work evenings and weekends.
• Have at least a High School diploma or GED.
• Have at least one year of experience in delivery, retail, or customer service.
• Have previous work experience selling paint and paint-related products.
• Have previous work experience operating tinting and mixing equipment.
• Ability to read, write, comprehend, and communicate in Spanish.

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service.
• Assist customers in person and over the phone by determining needs and presenting appropriate products and services.
• Build productive trust relationships with wholesale and retail customers.
• Process sales transactions accurately and consistently with policies and procedures.
• Follow and achieve sales goals on a monthly, quarterly, and yearly basis.
• Maintain precise work order files and formulas.
• Pull appropriate products from the sales floor or warehouse.
• Tint and mix products, as needed, to customer specifications.
• Stock shelves and set up displays.
• Clean store equipment.
• Load/unload delivery trucks.
• Assist in making deliveries, as needed.
• Maintain in-stock and presentable condition assigned areas.
• Remain knowledgeable on products offered and discuss available options.
• Comply with inventory control procedures.
• Suggest ways to improve sales.

Skills

Customer service

Retail sales

Communication

Cash handling

Stock management

Tinting and mixing

Spanish language

Education

High School diploma or GED

Tools

POS systems

Tinting equipment

Job description

Sherwin-Williams in Kokomo, IN, is seeking a Customer Service Specialist to serve wholesale and retail customers, determine needs, and suggest optimal products. The role emphasizes delivering excellent service while meeting store sales goals.

The position is full-time at Store #1894 with a starting wage of $16/hr. Responsibilities include handling transactions, stocking shelves, tinting/mixing, and assisting deliveries. A valid driver’s license and physical ability to lift are required.