Paint & Customer Experience Specialist

Sherwin-Williams; Liberal (KS); On-site; USD 32,000 - 46,000; Full time

Job summary

Sherwin-Williams is seeking a Customer Service Specialist to assist wholesale and retail customers, determine needs, and recommend the right products to increase customer satisfaction and sales. The role requires product knowledge, ability to lift up to 70 lbs, and flexibility to work evenings/weekends.

Responsibilities include processing sales, stocking displays, and delivering services while maintaining store standards and accuracy. Bilingual Spanish skills are a plus.

Qualifications

• Must be at least eighteen (18) years old.
• Must be legally authorized to work in the United States without sponsorship.
• Must have a valid, unrestricted Driver’s License.
• Must be able to lift up to 50 lbs frequently and up to 70 lbs occasionally.
• Must be willing to work evenings and weekends.

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service
• Assist customers in person and over the phone by determining needs and presenting appropriate products and services
• Build productive trust relationships with wholesale and retail customers
• Process sales transactions accurately and consistently with policies and procedures
• Follow and achieve sales goals on a monthly, quarterly, and yearly basis
• Maintain precise work order files and formulas
• Pull appropriate products from the sales floor or warehouse
• Tint and mix products, as needed, to customer specifications
• Stock shelves and set up displays
• Clean store equipment
• Load/unload delivery trucks
• Assist in making deliveries, as needed
• Maintain in-stock and presentable condition assigned areas
• Remain knowledgeable on products offered and discuss available options
• Comply with inventory control procedures
• Suggest ways to improve sales

Skills

Customer service

Sales

Communication

Spanish (bilingual)

Education

High school diploma or GED

Job description

Sherwin-Williams is seeking a Customer Service Specialist to assist wholesale and retail customers, determine needs, and recommend the right products to increase customer satisfaction and sales. The role requires product knowledge, ability to lift up to 70 lbs, and flexibility to work evenings/weekends.

Responsibilities include processing sales, stocking displays, and delivering services while maintaining store standards and accuracy. Bilingual Spanish skills are a plus.