Paint & Customer Experience Specialist

The Sherwin-Williams Company; City of Poughkeepsie (NY); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health benefits

Flexible FSAs

Disability coverage

Retirement benefits

Time off package

Parental leave

Medical leave

Vacation

Holidays

Job summary

The Sherwin-Williams Company is seeking a Customer Service Specialist to support our retail stores in Poughkeepsie, NY. You will engage with wholesale and retail customers, determine needs, and recommend products while maintaining store standards.

Responsibilities include processing sales, achieving monthly and yearly targets, stocking shelves, tinting/mixing products, and delivering strong customer service. Availability for evenings/weekends is required.

Qualifications

• Must be at least eighteen (18) years of age.
• Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future.
• Must have a valid, unrestricted Driver's License.
• Must be able to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion.
• Must be willing to work all scheduled hours, including evenings and weekends.

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service
• Assist customers in person and over the phone by determining needs and presenting appropriate products and services
• Build productive trust relationships with wholesale and retail customers
• Process sales transactions accurately and consistently with policies and procedures
• Follow and achieve sales goals on a monthly, quarterly, and yearly basis
• Maintain precise work order files and formulas
• Pull appropriate products from the sales floor or warehouse
• Tint and mix products, as needed, to customer specifications
• Stock shelves and set up displays
• Clean store equipment
• Load/unload delivery trucks
• Assist in making deliveries, as needed
• Maintain in-stock and presentable condition assigned areas
• Remain knowledgeable on products offered and discuss available options
• Comply with inventory control procedures
• Suggest ways to improve sales

Skills

Customer service experience

Spanish language

Retail sales

Education

High School Diploma or GED

Tools

Tinting equipment

Mixing equipment

Job description

The Sherwin-Williams Company is seeking a Customer Service Specialist to support our retail stores in Poughkeepsie, NY. You will engage with wholesale and retail customers, determine needs, and recommend products while maintaining store standards.

Responsibilities include processing sales, achieving monthly and yearly targets, stocking shelves, tinting/mixing products, and delivering strong customer service. Availability for evenings/weekends is required.