Paint & Customer Experience Specialist

The Sherwin-Williams Company; Jefferson City (MO); On-site; USD 17,000 - 22,000; Full time

Job summary

The Sherwin-Williams Company in Missouri is seeking a Customer Service Specialist to help retail and wholesale customers, determine needs, and recommend the right solutions. The role emphasizes prompt resolution of concerns and maintaining high product quality and store standards.

Responsibilities include assisting customers, processing sales, stocking displays, tinting and mixing products, and supporting deliveries while meeting sales goals and staying current on product features.

Qualifications

• Must be at least eighteen (18) years old.
• Must be legally authorized to work without sponsorship now or in the future.
• Must have a valid, unrestricted Driver's License.
• Must be able to lift up to 50 lbs frequently and 70 lbs occasionally.
• Must be available to work evenings and weekends.
• If internal, must have a meeting rating and HR Cloud coursework completed.

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service.
• Assist customers in person and over the phone by determining needs and presenting appropriate products and services.
• Build productive trust relationships with wholesale and retail customers.
• Process sales transactions accurately and consistently with policies and procedures.
• Follow and achieve sales goals on a monthly, quarterly, and yearly basis.
• Maintain precise work order files and formulas.
• Pull appropriate products from the sales floor or warehouse.
• Tint and mix products, as needed, to customer specifications.
• Stock shelves and set up displays.
• Clean store equipment.
• Load/unload delivery trucks.
• Assist in making deliveries, as needed.
• Maintain in-stock and presentable condition assigned areas.
• Remain knowledgeable on products offered and discuss available options.
• Comply with inventory control procedures.
• Suggest ways to improve sales.

Skills

Customer service

Retail sales

Cash handling

Inventory control

Lifting up to 70 lbs

Driver's license

Education

High School diploma or GED

Tools

Tinting equipment

Mixing equipment

POS system

Job description

The Sherwin-Williams Company in Missouri is seeking a Customer Service Specialist to help retail and wholesale customers, determine needs, and recommend the right solutions. The role emphasizes prompt resolution of concerns and maintaining high product quality and store standards.

Responsibilities include assisting customers, processing sales, stocking displays, tinting and mixing products, and supporting deliveries while meeting sales goals and staying current on product features.