Paint & Customer Experience Specialist (Full-Time)

The Sherwin-Williams Company; Fenton (MO); On-site; USD 46,414,000 - 62,609,000; Full time

Job summary

The Sherwin-Williams Company is seeking a Customer Service Specialist to assist wholesale and retail customers, determine needs, and recommend paint and related products in Missouri stores. You will resolve concerns promptly and help maintain high product quality and store visuals.

This full-time role supports multiple locations such as Ballwin and Fenton, requires strong sales focus, and offers hourly compensation with opportunities for growth and customer-focused service excellence.

Qualifications

• Must be at least 18 years old.
• Must be legally authorized to work without sponsorship.
• Must have a valid, unrestricted Driver's License.
• Must be able to lift up to 50 lbs frequently and up to 70 lbs occasionally.
• Must be willing to work evenings and weekends.

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service.
• Assist customers in person and over the phone by determining needs and presenting appropriate products and services.
• Build productive trust relationships with wholesale and retail customers.
• Process sales transactions accurately and consistently with policies and procedures.
• Follow and achieve sales goals on a monthly, quarterly, and yearly basis.
• Maintain precise work order files and formulas.
• Pull appropriate products from the sales floor or warehouse.
• Tint and mix products, as needed, to customer specifications.
• Stock shelves and set up displays.
• Clean store equipment.
• Load/unload delivery trucks.
• Assist in making deliveries, as needed.
• Maintain in-stock and presentable condition assigned areas.
• Remain knowledgeable on products offered and discuss available options.
• Comply with inventory control procedures.
• Suggest ways to improve sales.

Skills

Customer service

Sales

Communication

Cash handling

Physical ability

Education

High School diploma or GED

Tools

Tinting equipment

Mixing equipment

Job description

The Sherwin-Williams Company is seeking a Customer Service Specialist to assist wholesale and retail customers, determine needs, and recommend paint and related products in Missouri stores. You will resolve concerns promptly and help maintain high product quality and store visuals.

This full-time role supports multiple locations such as Ballwin and Fenton, requires strong sales focus, and offers hourly compensation with opportunities for growth and customer-focused service excellence.