Retail Paint & Customer Service Specialist

Sherwin-Williams; Ballwin (MO); On-site; USD 15,000 - 26,000; Full time

Job summary

Sherwin-Williams is seeking a Customer Service Specialist to assist wholesale and retail customers, determine needs, and recommend solutions. This role emphasizes delivering top-notch service while helping stores meet sales goals across multiple Ballwin-area locations.

Responsibilities include in-person and phone assistance, processing transactions, stocking, tinting and mixing as needed, and maintaining product quality and visual standards to ensure customer satisfaction.

Qualifications

• Must be at least eighteen (18) years of age.
• Must be legally authorized to work in the United States without sponsorship now or in the future.
• Must have a valid, unrestricted Driver’s License.
• Must be able, with or without reasonable accommodation, to retrieve material from shelves and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion.
• Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation.

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service.
• Assist customers in person and over the phone by determining needs and presenting appropriate products and services.
• Build productive trust relationships with wholesale and retail customers.
• Process sales transactions accurately and consistently with policies and procedures.
• Follow and achieve sales goals on a monthly, quarterly, and yearly basis.
• Maintain precise work order files and formulas.
• Pull appropriate products from the sales floor or warehouse.
• Tint and mix products, as needed, to customer specifications.
• Stock shelves and set up displays.
• Clean store equipment.
• Load/unload delivery trucks.
• Assist in making deliveries, as needed.
• Maintain in-stock and presentable condition assigned areas.
• Remain knowledgeable on products offered and discuss available options.
• Comply with inventory control procedures.
• Suggest ways to improve sales.

Job description

Sherwin-Williams is seeking a Customer Service Specialist to assist wholesale and retail customers, determine needs, and recommend solutions. This role emphasizes delivering top-notch service while helping stores meet sales goals across multiple Ballwin-area locations.

Responsibilities include in-person and phone assistance, processing transactions, stocking, tinting and mixing as needed, and maintaining product quality and visual standards to ensure customer satisfaction.