Paint & Coatings Technical Support Specialist

The Sherwin-Williams Company; Springfield (MA); On-site; USD 25,000 - 32,000; Full time

Job summary

The Sherwin-Williams Company is seeking a Technical Support Specialist for Store #5413 at 90 Carando Drive, Springfield, MA 01104. You will assist wholesale customers, determine needs, answer questions about Sherwin-Williams products, and recommend solutions while maintaining high service standards.

Responsibilities include resolving customer concerns, training customers on product knowledge and application methods, and supporting sales goals.

Qualifications

• Minimum requirements include being at least 18 years old and legally eligible to work in the United States.
• Must be able to retrieve materials and lift up to 50 lbs. regularly and 70 lbs. occasionally.
• Ability to work evenings and weekends and tolerate paint odors per safety guidelines.
• Spanish language ability is preferred.

Responsibilities

• Assist customers in preparing paint specifications and applications.
• Troubleshoot online technical problems and provide product recommendations.
• Maintain high customer service standards and help meet sales goals.
• Coordinate with branch and sales teams to address service requests and issues.

Skills

Customer service

Technical knowledge of paint

Problem solving

Product knowledge

Training customers

Communication skills

Spanish language

Driver's license

Education

High school diploma or GED

Tools

Tinting equipment

Mixing equipment

Job description

The Sherwin-Williams Company is seeking a Technical Support Specialist for Store #5413 at 90 Carando Drive, Springfield, MA 01104. You will assist wholesale customers, determine needs, answer questions about Sherwin-Williams products, and recommend solutions while maintaining high service standards.

Responsibilities include resolving customer concerns, training customers on product knowledge and application methods, and supporting sales goals.