Pain Management Patient Access Specialist

Mass General Brigham; Brookline (MA); On-site; USD 25,000 - 33,000; Full time

Job summary

Mass General Brigham is seeking a Practice Assistant II for the Pain Management Call Center to support day-to-day operations, scheduling, and patient inquiries at our on-site location in Boston. You will help with registrations, billing-related tasks, and act as a resource for providers and patients, ensuring smooth clinic flow.

The role requires 2–3 years of office experience, strong communication skills, and proficiency with Microsoft Office.

Qualifications

• High school diploma or equivalent required.
• 2-3 years of office experience required.
• Proficiency with Microsoft Office Suite and general office systems and procedures.
• Strong telephone, written, and verbal communication skills.
• Excellent organization and time-management skills, with the ability to manage multiple priorities effectively.
• Ability to follow established procedures, resolve routine issues, and work effectively within established systems.

Responsibilities

• Answer incoming calls, assist patients with routine questions, and coordinate appointment scheduling.
• Schedule and maintain patient appointments, including more complex scheduling or schedule changes as needed.
• Support patient registration, check-in/check-out, and other administrative needs.
• Handle and route messages related to prior authorizations, prescription refills, test results, and provider questions.
• Maintain accurate patient information by scanning documents, obtaining medical records and test results, and processing required forms.
• Support billing-related activities and accept co-payments when applicable.
• Serve as a resource for scheduling, registration, and billing systems, providing assistance and training to others as needed.
• Perform additional administrative duties to keep the practice running smoothly.

Skills

Office experience

Communication skills

Organization

Time management

Microsoft Office

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Job description

Mass General Brigham is seeking a Practice Assistant II for the Pain Management Call Center to support day-to-day operations, scheduling, and patient inquiries at our on-site location in Boston. You will help with registrations, billing-related tasks, and act as a resource for providers and patients, ensuring smooth clinic flow.

The role requires 2–3 years of office experience, strong communication skills, and proficiency with Microsoft Office.