Pain Management Access Specialist

Mass General Brigham; Brookline (MA); In loco; USD 24.000 - 34.000; Tempo pieno

Descrizione del lavoro

Mass General Brigham is hiring for a Practice Assistant II in the Pain Management Call Center. You will support day-to-day operations by coordinating appointments, answering patient inquiries, maintaining records, and serving as a helpful contact for patients and providers.

This onsite role at 850 Boylston Street offers 40 scheduled hours per week with a day shift. Begin or continue a meaningful career helping patients navigate care within a busy Pain Management team.

Competenze

• High school diploma or equivalent required.
• 2–3 years of office experience required.
• Proficiency with Microsoft Office Suite and general office systems.

Mansioni

• Answer incoming calls, assist patients with routine questions, and coordinate appointment scheduling.
• Schedule and maintain patient appointments, including more complex scheduling or schedule changes as needed.
• Support patient registration, check-in/check-out, and other administrative needs.
• Handle and route messages related to prior authorizations, prescription refills, test results, and provider questions.
• Maintain accurate patient information by scanning documents, obtaining medical records and test results, and processing required forms.
• Support billing-related activities and accept co-payments when applicable.
• Serve as a resource for scheduling, registration, and billing systems, providing assistance and training to others as needed.
• Perform additional administrative duties to keep the practice running smoothly.

Conoscenze

Strong communication

Organization & time-management

Procedures follow-through

Formazione

High school diploma or equivalent

Strumenti

Microsoft Office Suite

Descrizione del lavoro

Mass General Brigham is hiring for a Practice Assistant II in the Pain Management Call Center. You will support day-to-day operations by coordinating appointments, answering patient inquiries, maintaining records, and serving as a helpful contact for patients and providers.

This onsite role at 850 Boylston Street offers 40 scheduled hours per week with a day shift. Begin or continue a meaningful career helping patients navigate care within a busy Pain Management team.