Patient Access Specialist – Pain Management

Brigham and Women's Hospital; Brookline (MA); In loco; USD 24.000 - 34.000; Tempo pieno

Descrizione del lavoro

The Brigham and Women's Hospital is seeking a Practice Assistant II for the Pain Management Call Center in Brookline, MA. The role focuses on coordinating appointments, responding to patient inquiries, maintaining records, and serving as a helpful contact for patients and providers.

This onsite position entails strong organizational and communication skills to support a busy practice. Qualifications include a high school diploma or equivalent, 2–3 years of office experience, proficiency in

Competenze

• 2–3 years of office experience required.
• Proficiency with Microsoft Office Suite and general office systems and procedures.
• Strong telephone, written, and verbal communication skills.
• Excellent organization and time-management skills, with the ability to manage multiple priorities effectively.
• Ability to follow established procedures, resolve routine issues, and work effectively within established systems.

Mansioni

• Answer incoming calls, assist patients with routine questions, and coordinate appointment scheduling.
• Schedule and maintain patient appointments, including more complex scheduling or schedule changes as needed.
• Support patient registration, check-in/check-out, and other administrative needs.
• Handle and route messages related to prior authorizations, prescription refills, test results, and provider questions.
• Maintain accurate patient information by scanning documents, obtaining medical records and test results, and processing required forms.
• Support billing-related activities and accept co-payments when applicable.
• Serve as a resource for scheduling, registration, and billing systems, providing assistance and training to others as needed.
• Perform additional administrative duties to keep the practice running smoothly.

Conoscenze

Communication skills

Office administration

Multitasking

Microsoft Office

Formazione

High school diploma or equivalent

Strumenti

Microsoft Office Suite

Descrizione del lavoro

The Brigham and Women's Hospital is seeking a Practice Assistant II for the Pain Management Call Center in Brookline, MA. The role focuses on coordinating appointments, responding to patient inquiries, maintaining records, and serving as a helpful contact for patients and providers.

This onsite position entails strong organizational and communication skills to support a busy practice. Qualifications include a high school diploma or equivalent, 2–3 years of office experience, proficiency in