Practice Assistant II, Pain Call Center, Onsite

2200 The Brigham and Women's Hospital, Inc.; Brookline (MA); On-site; USD 25,000 - 33,000; Full time

Job summary

Mass General Brigham is seeking a Practice Assistant II for the Pain Management Call Center to support day-to-day operations, scheduling, and patient inquiries at our on-site location in Boston. You will help with registrations, billing-related tasks, and act as a resource for providers and patients, ensuring smooth clinic flow.

The role requires 2–3 years of office experience, strong communication skills, and proficiency with Microsoft Office.

Qualifications

• High school diploma or equivalent required.
• 2-3 years of office experience required.
• Proficiency with Microsoft Office Suite and general office systems and procedures.
• Strong telephone, written, and verbal communication skills.
• Excellent organization and time-management skills, with the ability to manage multiple priorities effectively.
• Ability to follow established procedures, resolve routine issues, and work effectively within established systems.

Responsibilities

• Answer incoming calls, assist patients with routine questions, and coordinate appointment scheduling.
• Schedule and maintain patient appointments, including more complex scheduling or schedule changes as needed.
• Support patient registration, check-in/check-out, and other administrative needs.
• Handle and route messages related to prior authorizations, prescription refills, test results, and provider questions.
• Maintain accurate patient information by scanning documents, obtaining medical records and test results, and processing required forms.
• Support billing-related activities and accept co-payments when applicable.
• Serve as a resource for scheduling, registration, and billing systems, providing assistance and training to others as needed.
• Perform additional administrative duties to keep the practice running smoothly.

Skills

Office experience

Communication skills

Organization

Time management

Microsoft Office

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Job description

Site: The Brigham and Women's Hospital, Inc. Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

Join our Pain Management Call Center as a Practice Assistant II and play an important role in helping patients access the care they need. In this fast-paced, patient-focused position, you’ll support day-to-day practice operations by coordinating appointments, responding to patient inquiries, maintaining accurate records, and serving as a helpful point of contact for patients and providers.

What You’ll Do

• Answer incoming calls, assist patients with routine questions, and coordinate appointment scheduling.
• Schedule and maintain patient appointments, including more complex scheduling or schedule changes as needed.
• Support patient registration, check-in/check-out, and other administrative needs.
• Handle and route messages related to prior authorizations, prescription refills, test results, and provider questions.
• Maintain accurate patient information by scanning documents, obtaining medical records and test results, and processing required forms.
• Support billing-related activities and accept co-payments when applicable.
• Serve as a resource for scheduling, registration, and billing systems, providing assistance and training to others as needed.
• Perform additional administrative duties to keep the practice running smoothly.

What You’ll Bring

• High school diploma or equivalent required.
• 2-3 years of office experience required.
• Proficiency with Microsoft Office Suite and general office systems and procedures.
• Strong telephone, written, and verbal communication skills.
• Excellent organization and time-management skills, with the ability to manage multiple priorities effectively.
• Ability to follow established procedures, resolve routine issues, and work effectively within established systems.

Additional Job Details (if applicable)

• Remote Type: Onsite
• Work Location: 850 Boylston Street
• Scheduled Weekly Hours: 40
• Employee Type: Regular
• Work Shift Day (United States of America)
• Pay Range: $17.71 - $24.94/Hourly
• Grade: 3

Compensation

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth.

EEO Statement

EEO Statement: 2200 The Brigham and Women's Hospital, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.

Combat disease. Hold a hand. Help people. Impact the world.

Mass General Brigham is a passionate, welcoming community where minds meet caring hearts. Come be a part of the world’s most powerful force in medicine, where every role is important in changing lives. Are you ready? Our history includes New England hospitals founded over 200 years ago, some of the first and most prestigious hospitals in the world. Built on the legacy of two leading academic medical centers, we’re more than a system—we’re leaders in the practice of medicine. Mass General Brigham is committed to serving the community. We are dedicated to enhancing patient care, teaching and research, and taking a leadership role as an integrated health care system. We recognize that increasing value and continuously improving quality are essential to maintaining excellence.