Pain Management Patient Access Specialist

The General Hospital Corporation; Brookline (MA); On-site; USD 24,000 - 34,000; Full time

Job summary

Mass General Brigham's Pain Management Call Center is seeking a Practice Assistant II to support day-to-day operations, coordinate appointments, respond to patient inquiries, and help ensure accurate records. You will be a friendly point of contact for patients and providers, helping to streamline access to care.

Ideal candidates have 2-3 years of office experience, strong Microsoft Office skills, and excellent organization and communication abilities.

Qualifications

• High school diploma or equivalent required.
• 2-3 years of office experience required.
• Proficiency with Microsoft Office Suite and general office systems and procedures.
• Strong telephone, written, and verbal communication skills.
• Excellent organization and time-management skills, with the ability to manage multiple priorities.
• Ability to follow established procedures, resolve routine issues, and work effectively within established systems.

Responsibilities

• Answer incoming calls, assist patients with routine questions, and coordinate appointment scheduling.
• Schedule and maintain patient appointments, including more complex scheduling or schedule changes as needed.
• Support patient registration, check-in/check-out, and other administrative needs.
• Handle and route messages related to prior authorizations, prescription refills, test results, and provider questions.
• Maintain accurate patient information by scanning documents, obtaining medical records and test results, and processing required forms.
• Support billing-related activities and accept co-payments when applicable.
• Serve as a resource for scheduling, registration, and billing systems, providing assistance and training to others as needed.
• Perform additional administrative duties to keep the practice running smoothly.

Skills

Office experience

Microsoft Office

Communication skills

Time management

Organization

Procedural adherence

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Job description

Mass General Brigham's Pain Management Call Center is seeking a Practice Assistant II to support day-to-day operations, coordinate appointments, respond to patient inquiries, and help ensure accurate records. You will be a friendly point of contact for patients and providers, helping to streamline access to care.

Ideal candidates have 2-3 years of office experience, strong Microsoft Office skills, and excellent organization and communication abilities.