Paid IT Service Desk Intern — Start in Tech Support

Union Home Mortgage Corp.; Strongsville (OH); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Compensated internship

Mentoring

Professional development

Group projects

Corporate outings

Job summary

Union Home Mortgage Corp. offers its L.E.A.D Internship Program in Strongsville, OH. The IT Service Desk Intern supports decentralized offices, provides technical assistance, documents interactions, and trains users for self-service.

The internship runs 3 months this summer, with a 40-hour workweek and compensation; interns are treated as Partners and gain exposure to Sr. Leadership and real-world IT operations.

Qualifications

• Pursuing an Associate’s or Bachelor’s Degree in Information Technology or a related major.
• Sophomore, Junior or Senior Standing.
• Availability to work occasional holidays, weekends, and evenings.

Responsibilities

• Provide support through astute troubleshooting methodology.
• Address a full range of customer needs, including troubleshooting and support.
• Document each customer interaction in the ticketing system in a clear, concise, and understandable format.
• Train customers to facilitate the future state of self-service, utilizing technology.
• Research and resolve customer calls that require follow-up.
• Complies with documented processes and works towards meeting expected service levels.
• Maintain accountability for incident prioritization and resolution.
• Monitor assigned incidents to ensure adequate and timely resolution in accordance with service levels.
• Respond to initial phone calls in a fast paced, help desk environment.
• Provide insight and recommendations to improve efficiency and workflows.

Skills

Triage skills

Learning agility

Technical knowledge

Communication

Positive attitude

Analytical skills

Time management

Adaptability

Education

Pursuing Associate/Bachelor in IT

Sophomore/Junior/Senior standing

Job description

Union Home Mortgage Corp. offers its L.E.A.D Internship Program in Strongsville, OH. The IT Service Desk Intern supports decentralized offices, provides technical assistance, documents interactions, and trains users for self-service.

The internship runs 3 months this summer, with a 40-hour workweek and compensation; interns are treated as Partners and gain exposure to Sr. Leadership and real-world IT operations.