Documentation Intern: Create, Audit & Elevate Guides

Union Home Mortgage; Strongsville (OH); On-site; USD 21,000 - 28,000; Full time

Job summary

Union Home Mortgage's L.E.A.D Internship Program offers a structured summer experience in Strongsville, OH, designed to learn the industry and develop skills. Interns work 40 hours per week for a 3-month program and are treated as Partners at UHM's headquarters.

The program features shadowing, mentoring, professional development, group projects, and corporate outings, with opportunities to learn from senior leadership and peers while contributing to real company work.

Qualifications

• Minimum of 2 years of higher education in English or Technical Writing.
• Familiarity with Chicago Manual of Style is required.
• Strong written and verbal communication skills.

Responsibilities

• Create, edit, and format internal documentation and reference guides.
• Collaborate with managers and SMEs to ensure accuracy.
• Participate in scheduled document audits for quality control.
• Assist with monthly bulletins and company communications.
• Maintain version control and document retention records.
• Participate in weekly training and publications huddles.

Skills

Communication

Detail-oriented

Multi-tasking

Time management

Phone/Email/Chat

Teamwork

Learning agility

Tech literacy

Education

2 years of higher education in English/Technical Writing

Chicago Manual of Style experience

Tools

Microsoft Word

Adobe Acrobat

Job description

Union Home Mortgage's L.E.A.D Internship Program offers a structured summer experience in Strongsville, OH, designed to learn the industry and develop skills. Interns work 40 hours per week for a 3-month program and are treated as Partners at UHM's headquarters.

The program features shadowing, mentoring, professional development, group projects, and corporate outings, with opportunities to learn from senior leadership and peers while contributing to real company work.