PACT Care Navigator & Scheduling Specialist

U.S. Department of Veterans Affairs; Florida; On-site; USD 42,000 - 54,000; Full time

Job summary

The Advanced Medical Support Assistant (MSA) at the U.S. Department of Veterans Affairs supports the Patient Aligned Care Team (PACT) initiative across outpatient clinics and Community Based Outpatient Clinics (CBOCs) as well as Community Living Centers.

The role requires familiarity with administrative policies to respond to internal or external disasters and to maintain orderly clinic operations. Incumbents perform administrative duties, assist with patient services, and use computer systems

Qualifications

• Knowledge of administrative policies and procedures related to disaster response.
• Basic medical terminology knowledge or exposure.
• Ability to navigate computer systems and enter/extract information.

Responsibilities

• Maintain appointment schedules for outpatient clinics and coordinate care.
• Perform administrative duties and provide customer service to patients and staff.

Skills

Customer service

Administrative duties

Disaster response

Tools

VistA

CPRS

Microsoft Office

Job description

The Advanced Medical Support Assistant (MSA) at the U.S. Department of Veterans Affairs supports the Patient Aligned Care Team (PACT) initiative across outpatient clinics and Community Based Outpatient Clinics (CBOCs) as well as Community Living Centers.

The role requires familiarity with administrative policies to respond to internal or external disasters and to maintain orderly clinic operations. Incumbents perform administrative duties, assist with patient services, and use computer systems