PACT Clinic Support Specialist (Advanced MSA)

Veterans Health Administration (DOVA); Tampa (FL); On-site; USD 50,000 - 65,000; Full time

Job summary

The Advanced Medical Support Assistant (MSA) at Veterans Health Administration (DOVA) supports patient access across PACT and affiliated clinics, greets veterans, answers questions, collects information, and initiates actions to ensure timely care.

You will join a coordinated care team in Tampa, FL, with Monday–Friday 8:00 am–4:30 pm hours, and are subject to background checks, English proficiency, onboarding, influenza vaccination, and pre-employment requirements.

Qualifications

• English language proficiency is required.
• Background/security investigation will be conducted.
• Must pass pre-employment requirements and onboarding processes.

Responsibilities

• Greets veterans and beneficiaries, determines the nature of care needs, answers questions, provides information and initiates actions as appropriate.
• Supports patient safety using correct VA patient identification with two forms of ID.
• Assists in revenue-related processes by identifying patient insurance and promotes MyHealtheVet usage.
• Participates in daily team huddles and weekly meetings for patient care planning.
• Assists with the Beneficiary Travel Program and coordinates with Health Benefits Advisors on eligibility matters.
• Informs patients about lab results processes, tracks consults, and ensures readiness for appointments.
• Organizes team work to meet deadlines, ensures compliance with policies and regulations.
• Investigates patient complaints and escalates to appropriate service for resolution.
• Monitors patient flow and identifies delays in care delivery.

Job description

The Advanced Medical Support Assistant (MSA) at Veterans Health Administration (DOVA) supports patient access across PACT and affiliated clinics, greets veterans, answers questions, collects information, and initiates actions to ensure timely care.

You will join a coordinated care team in Tampa, FL, with Monday–Friday 8:00 am–4:30 pm hours, and are subject to background checks, English proficiency, onboarding, influenza vaccination, and pre-employment requirements.