Packaging Operations Lead & Trainer

Westrock Coffee Company; Concord (NC); On-site; USD 52,000 - 70,000; Full time

Job summary

Westrock Coffee Company is seeking a Packaging Supervisor to ensure packaging lines run efficiently and to coordinate the movement of product between manufacturing and warehousing.

You will release work orders, assign labor based on schedule and operator capabilities, and serve as a trained trainer during shifts, with duties including handling operator inquiries and stepping in for vacation coverage as needed.

Qualifications

• High School Diploma or GED required.
• Work experience in food/beverage industry is a plus.
• Strong analytical and problem-solving skills.
• Excellent verbal and written communication skills.
• Proficiency with Windows Office Suite, Adobe Illustrator, TOPS, JD Edwards, and Spec Management Systems.
• Ability to work with multiple departments and supervisors.
• Willingness to work weekends and extended hours as needed.
• Ability to operate and train on packaging equipment.
• Ability to resolve minor mechanical issues on packaging lines.
• Willingness to fill in as packaging operator and support other shifts or sites as needed.

Responsibilities

• Ensure Packaging Operators and packaging lines operate efficiently.
• Coordinate movement of product between manufacturing and warehousing with Expediters and staff.
• Coordinate release of work orders to packing lines based on schedule.
• Assign labor based on schedule and operator capabilities.
• Serve as a Qualified Trainer as needed.
• Lead shift transitions for smooth personnel changes.
• Field most packaging operator questions; involve supervisor for complex issues.
• Perform administrative shift/production tasks as assigned by Supervisor.
• Triage maintenance calls from packaging lines.
• Fill in as Supervisor for vacation coverage.
• Perform other duties as assigned.

Skills

Analytical thinking

Problem solving

Verbal communication

Written communication

Team collaboration

Education

High School Diploma or GED

Tools

Windows Office Suite

Adobe Illustrator

TOPS

JD Edwards

Spec Management Systems

Job description

Westrock Coffee Company is seeking a Packaging Supervisor to ensure packaging lines run efficiently and to coordinate the movement of product between manufacturing and warehousing.

You will release work orders, assign labor based on schedule and operator capabilities, and serve as a trained trainer during shifts, with duties including handling operator inquiries and stepping in for vacation coverage as needed.