Production Lead

Westrock Coffee; Concord (NC); On-site; USD 55,000 - 85,000; Full time

Job summary

Westrock Coffee is seeking a Packaging Supervisor to lead a team of packaging operators, coordinating workload and ensuring production targets and quality standards are met. The role involves guiding line efficiency, coordinating material movement, and releasing work orders according to schedule.

The successful candidate will have a high school credential, strong analytical and communication skills, and the ability to train on packaging equipment while supporting weekends and extended hours when

Qualifications

• Minimum high school diploma or GED required.
• Food/beverage industry experience is a plus.
• Strong analytical and problem‑solving skills.
• Excellent verbal and written communication abilities.
• Ability to train on packaging equipment and operate lines.

Responsibilities

• Provide leadership and line management to ensure on‑time production targets and KPIs.
• Coordinate maintenance triage and shift transitions to minimize downtime.
• Assign labor based on schedule and operator capabilities.
• Field operator questions and escalate as needed to supervisor.
• Perform administrative shift tasks and support packaging lines.

Skills

Analytical thinking

Problem solving

Communication skills

Team leadership

Education

High School Diploma or GED

Tools

Windows Office Suite

Adobe Illustrator

TOPS

JD Edwards

Spec Management Systems

Job description

Provide leadership and line management to the team, coordinating their workloads, providing support to ensure that the team delivers, monitoring any issues, and ensuring production targets, Key Performance Indicators (KPIs), and quality standards are met in order to meet the requirements of the customer.

Job Duties:

• Ensure that Packaging Operators and packaging lines are operating efficiently and effectively.
• Work with Material Expediters and warehouse staff to coordinate the movement of product between the manufacturing and warehousing areas.
• Coordinate the release of work orders to packing lines based on packaging schedule
• Assign labor to packing line based on schedule and employee capabilities
• Serve as a "Qualified Trainer" as needed.
• Take active role in shift transition period to ensure smooth and efficient change of personnel.
• Field most of packaging operator questions/issues regarding production. Involve supervisor in issues that are more complicated.
• Perform administrative shift/production tasks as assigned by Supervisor.
• Triage Maintenance calls from packaging lines
• Fill in as Supervisor for vacation coverage
• Perform other duties as assigned.

Requisition Number

6861

Shift

12 Hour Day

Qualification

Qualifications:

• High School Diploma or GED
• Work experience with food or beverage industry a plus
• Strong analytical and problem-solving skills.
• Excellent verbal and written communication skills.
• Strong working knowledge of Windows Office Suite, Adobe Illustrator, TOPS, JD Edwards, and Spec Management Systems.
• Ability to effectively establish working relationships with various Westrock departments / supervisors and management personnel.
• Ability to work weekends and extended hours as needed to support operational needs.
• Ability to operate and become a trainer on packaging equipment
• Ability to resolve minor mechanical issues on packaging lines
• Ability to fill in as packaging operator
• Flexibility to work other shifts or other sites as needed

Equal Opportunity Employer / Vets / Disabled

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