Production Lead

Westrock Coffee Company; Concord (NC); On-site; USD 45,000 - 65,000; Full time

Job summary

Westrock Coffee Company in Concord, NC seeks a Supervisory Leader to guide Packaging Operators, coordinate workloads, and ensure production targets, KPIs, and quality standards are met to satisfy customer requirements.

The role involves ensuring packaging lines operate efficiently, coordinating with material expediters and warehouse staff, and taking on trainer responsibilities as needed. It also requires shift coverage and performing administrative tasks as assigned.

Qualifications

• High School Diploma or GED required; food/beverage experience a plus.
• Proven analytical and problem-solving abilities; strong communication skills.
• Experience with Windows Office, Adobe Illustrator, TOPS, JD Edwards or similar systems.

Responsibilities

• Ensure packaging operators and lines operate efficiently and effectively.
• Coordinate movement of product with Material Expediters and warehouse staff.
• Coordinate release of work orders to packing lines per schedule.
• Assign labor to packing lines based on schedule and capabilities.
• Serve as a Qualified Trainer as needed.
• Play active role in shift transitions for smooth personnel changes.
• Field operator questions and escalate to supervisor when needed.
• Perform administrative shift/production tasks as assigned by supervisor.
• Triage maintenance calls from packaging lines.
• Fill in as Supervisor for vacation coverage.
• Perform other duties as assigned.

Skills

Strong analytical and problem-solving

Excellent verbal and written comms

Operate and train on packaging gear

Resolve minor mechanical issues

Flexibility for shifts/sites

Education

High School Diploma or GED

Tools

Windows Office Suite

Adobe Illustrator

TOPS

JD Edwards

Spec Management Systems

Job description

Job Description

Provide leadership and line management to the team, coordinating their workloads, providing support to ensure that the team delivers, monitoring any issues, and ensuring production targets, Key Performance Indicators (KPIs), and quality standards are met in order to meet the requirements of the customer.

Job Description

Provide leadership and line management to the team, coordinating their workloads, providing support to ensure that the team delivers, monitoring any issues, and ensuring production targets, Key Performance Indicators (KPIs), and quality standards are met in order to meet the requirements of the customer.

Job Duties

• Ensure that Packaging Operators and packaging lines are operating efficiently and effectively.
• Work with Material Expediters and warehouse staff to coordinate the movement of product between the manufacturing and warehousing areas.
• Coordinate the release of work orders to packing lines based on packaging schedule
• Assign labor to packing line based on schedule and employee capabilities
• Serve as a "Qualified Trainer" as needed.
• Take active role in shift transition period to ensure smooth and efficient change of personnel.
• Field most of packaging operator questions/issues regarding production. Involve supervisor in issues that are more complicated.
• Perform administrative shift/production tasks as assigned by Supervisor.
• Triage Maintenance calls from packaging lines
• Fill in as Supervisor for vacation coverage
• Perform other duties as assigned.

Requisition Number

6861

Shift

12 Hour Day

Qualifications

• High School Diploma or GED
• Work experience with food or beverage industry a plus
• Strong analytical and problem-solving skills.
• Excellent verbal and written communication skills.
• Strong working knowledge of Windows Office Suite, Adobe Illustrator, TOPS, JD Edwards, and Spec Management Systems.
• Ability to effectively establish working relationships with various Westrock departments / supervisors and management personnel.
• Ability to work weekends and extended hours as needed to support operational needs.
• Ability to operate and become a trainer on packaging equipment
• Ability to resolve minor mechanical issues on packaging lines
• Ability to fill in as packaging operator
• Flexibility to work other shifts or other sites as needed

Equal Opportunity Employer / Vets / Disabled