Packaging Customer Service & Account Specialist - On-Site

Hi Tech Packaging, Inc.; Stratford (CT); On-site; USD 40,000 - 50,000; Full time

Job summary

A packaging manufacturer and distributor in Stratford, CT, is seeking a Customer Service Specialist to manage customer communication, order entries, and support purchasing needs. Responsibilities include serving as the primary contact for customers, entering sales orders accurately, and coordinating with vendors for procurement. Ideal candidates should have 3-5 years of customer service experience, be detail-oriented and proficient in order entry systems. Competitive full-time position with potential for advancement.

Qualifications

• 3-5 years of customer service or inside sales experience (B2B preferred).
• Strong attention to detail and ability to manage multiple priorities.
• Comfortable working in a fast-paced environment.

Responsibilities

• Serve as primary point of contact for customers via phone/email.
• Accurately enter sales orders and verify order details.
• Create and submit purchase orders for inventory management.

Skills

Customer service experience

Order management skills

Attention to detail

Clear communication

Proficiency with Microsoft Office/Google Workspace

Education

Some college (Associate's degree or higher preferred)

Tools

QuickBooks

ERP systems

Job description

A packaging manufacturer and distributor in Stratford, CT, is seeking a Customer Service Specialist to manage customer communication, order entries, and support purchasing needs. Responsibilities include serving as the primary contact for customers, entering sales orders accurately, and coordinating with vendors for procurement. Ideal candidates should have 3-5 years of customer service experience, be detail-oriented and proficient in order entry systems. Competitive full-time position with potential for advancement.