Packaged Gases Customer Service Representative - Albuquerque, NM

Nippon Sanso Matheson; Albuquerque (NM); On-site; USD 28,000 - 34,000; Full time

Job summary

Nippon Sanso Matheson in Albuquerque, NM seeks an outbound sales associate to schedule appointments, quote opportunities, and support customer service. You will work with sales leaders, marketing and service teams to drive productivity and win new business.

The role requires strong communication, customer service, ability to work independently, and basic math. You will handle inquiries, prepare quotes, and assist in shipping/receiving as needed.

Qualifications

• High School diploma or equivalent and/or experience in outbound calling, inside/outside sales or marketing.
• Excellent customer service skills and ability to build relationships with customers.
• Ability to work independently and meet deadlines under some pressure.
• Clear and effective spoken communication for explaining information to customers and peers.
• Basic math skills: addition, subtraction, multiplication, and division.
• Willingness to learn MTG's products, systems and transaction processes.
• Strong telephone communication skills and professional demeanor.
• Solid organizational skills and ability to multitask.
• Proficiency with Microsoft Office (Word, Excel, Outlook).

Responsibilities

• Place outbound calls to schedule appointments for sales with new or existing customers and notify sales of appointment times.
• Provide quotes or complete sales when appropriate to gain new business.
• Identify opportunities and communicate them to the relevant team for follow-up.
• Restock store merchandise and maintain orderly shelves and pricing labels.
• Handle product requests, price inquiries, and technical information.
• Assist warehouse tasks: shipping/receiving, stocking, labeling and cleaning.
• Maintain showroom cleanliness and organization per management guidelines.
• Identify lead sources and manage pre-qualification with sales and marketing.
• Track results of outbound campaigns and report findings.
• Support inbound customer service when needed.
• Comply with DOT and OSHA regulations and observe safety rules.
• Perform other duties as assigned.

Skills

Excellent customer service

Telephone communications

Organizational skills

MS Office (Word/Excel/Outlook)

Education

High School Diploma

Tools

Microsoft Word

Microsoft Excel

Outlook

Job description

Position Summary

Manages sales campaigns with the intent of either scheduling appointments for sales to improve sales productivity or by gaining business via direct quote/follow up. Assesses customer satisfaction with MTG products and services via conducting surveys and provides insights for addressing customer concerns. Works closely with SBU Sales Leaders, Sales, Corporate Marketing and Customer Service.

Position Accountabilities

• 1.Place outbound calls with the prime purpose of scheduling appointments for sales with new or existing customers, notifying sales of committed appointment times and then following up with a courtesy call to determine customer satisfaction/needs.
• 2.Provides quotes or completes the sale, if campaign appropriate to directly gain new business.
• 3.Probes and identifies problematic situations/opportunities that could protect or yield new business for MTG and communicates the information to the appropriate function for follow up.
• 4.Restocks store merchandise as needed. Arranges stock on shelves or racks in sales area and keeps merchandise in order. Marks or tickets merchandise.
• 5.Manages requests for products, price and technical information.
• 6.Assist in warehouse in shipping & receiving, inventory stocking, cleaning, labeling, or other tasks.
• 7.Maintains showroom cleanliness by procedures set forth by management.
• 8.Identifies sources of leads and manages the pre-qualification process in collaboration with sales and corporate marketing.
• 9.Tracks result of outbound campaign efforts.
• 10.Backs up inbound customer service, as needed.
• 11. Comply with all DOT and OSHA regulations.
• 12.Ensure all safety rules are strictly observed.
• 13.Perform other projects and duties as assigned.

Qualifications

• *High School Graduate with diploma and/or prior experience in outbound calling/inside sales, outside sales or marketing desirable.
• *Excellent customer service skills. Ability to establish and manage customer relationships
• *Ability to work independently and under some pressure to meet deadlines.
• *Demonstrates a clear and effective speaking manner for the purpose of explaining information to customers and employees.
• *Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• *Ability to learn MTG's business/product types/organization/transaction systems
• *Excellent Telephone Communications Skills
• *Excellent Organizational Skills
• *Intermediate level knowledge of Microsoft Office applications (Word, Excel, Outlook E-mail).

Physical Demands:

• Stationary Position - Frequently
• Move/Traverse - Frequently
• Stationary Position/Seated - Occasionally
• Transport/Lifting - Occasionally
• Transport/Carrying - Occasionally
• Exerting Force/Pushing - Frequently
• Exerting Force/Pulling - Frequently
• Ascend/Descend - NA
• Balancing - NA
• Position Self/Stooping - Occasionally
• Position Self/Kneeling - Occasionally
• Position Self/Crouching - NA
• Position Self/Crawling - NA
• Reaching - Frequently
• Handling - Frequently
• Grasping- NA
• Feeling - NA
• Communicate/Talking - Constantly
• Communicate/Hearing - Constantly
• Repetitive Motions- Occasionally
• Coordination -Frequently

Compensation: $20 - $25 per hour

Matheson is an Equal Opportunity Employer that complies with the laws and regulations set forth under EEOC. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. EOE AA M/F/VET/Disability