Packaged Gases Customer Service Representative - Des Moines, IA

Nippon Sanso Matheson, Inc.; Des Moines (IA); Sur place; USD 33 000 - 36 000; Plein temps

Résumé du poste

Nippon Sanso Matheson, Inc. in Des Moines, IA is seeking a Packaged Gases Customer Service Representative. The role involves managing outbound campaigns to schedule sales appointments, providing quotes, and following up to grow business.

You will work with sales and marketing teams, handle product information requests, assist in warehouse duties, restock showroom, and ensure customer satisfaction through surveys and service excellence.

Qualifications

• High School Graduate with diploma and/or prior experience in outbound calling/inside sales
• Excellent customer service skills. Ability to establish and manage customer relationships
• Ability to work independently.

Responsabilités

• Place outbound calls to schedule sales appointments with new or existing customers.
• Provide quotes or complete the sale, if campaign appropriate to directly gain new business.
• Identify opportunities for new business and communicate to the sales/marketing teams.
• Assist in warehouse tasks including shipping/receiving, stocking, labeling, and inventory.
• Maintain showroom cleanliness and restock merchandise as needed.
• Back up inbound customer service as needed.

Connaissances

Customer service

Independent work

Outbound calling

Formation

High school diploma

Description du poste

Packaged Gases Customer Service Representative - Des Moines, IA

Packaged GasesCustomer Service Representative

Pay Range - $24-$26 per hour. Eligible for the Packaged Gases Customer Service Representative Incentive Plan.

Manages salescampaigns with the intent of either scheduling appointments for sales to improve sales productivity or by gaining business via direct quote/follow up.Assesses customer satisfaction with MTG products and services via conductingsurveys and provides insights for addressing customer concerns. Works closelywith SBU Sales Leaders, Sales, Corporate Marketing and Customer Service.Position Accountabilities;

Place outbound calls with the prime purpose ofscheduling appointments for sales with new or existing customers, notifyingsales of committed appointment times and then following up with a courtesy callto determine customer satisfaction/needs. Provides quotes or completes thesale, if campaign appropriate to directly gain new business.

• Probes andidentifies problematic situations/opportunities that could protect or yield newbusiness for MTG and communicates the information to the appropriate functionfor follow up.
• Restocks store merchandise as needed. Arranges stock onshelves or racks in sales area and keeps merchandise in order. Marks or ticketsmerchandise.
• Manages requests for products, price and technical information.
• Assist in warehouse in shipping & receiving, inventory stocking,cleaning, labeling, or other tasks.
• Maintains showroom cleanliness byprocedures set forth by management.
• Identifies sources of leads and managesthe pre-qualification process in collaboration with sales and corporatemarketing.
• Tracks result of outbound campaign efforts.
• Backs up inboundcustomer service, as needed.

Ensure all safety rules are strictly observed. Perform other projects andduties as assigned.

High School Graduate with diploma and/or prior experience inoutbound calling/inside sales, outside sales or marketing desirable.

• Excellent customer service skills. Ability to establish and manage customerrelationships
• Ability to work independently.

Nippon Sanso Matheson is an Equal Opportunity Employer that complies with the laws and regulations set forth under EEOC. Qualified applicants will receive consideration for employment without regard to their race, color, Religion, national origin, sex, protected veteran status, or disability EOE AA M/F/VET/Disability.