Inside Sales Representative

Matheson Tri-Gas; Hilliard (OH); On-site; USD 30,000 - 42,000; Full time

Job summary

Matheson Tri-Gas is seeking an Inside Sales/Customer Service professional in Ohio to manage outbound calls, schedule appointments for sales, and provide quotes as appropriate. You will support MTG product lines, notify sales about appointments, and ensure customer satisfaction through surveys and issue resolution.

You will collaborate with SBU Sales Leaders, Sales, Corporate Marketing and Customer Service, restock showroom merchandise, assist in warehouse tasks, and track campaign results while

Qualifications

• High school diploma or equivalent; relevant experience in outbound calling/inside sales desirable.
• Proven ability to establish and manage customer relationships.
• Ability to work independently and meet deadlines under pressure.

Responsibilities

• Place outbound calls to schedule sales appointments and notify the sales team of times.
• Provide quotes or complete sales when campaign requires to gain new business.
• Identify opportunities and communicate with relevant teams for follow-up.
• Restock showroom merchandise and keep sales area organized.
• Handle product information requests and coordinate pricing details.
• Assist in warehouse tasks including shipping/receiving and stocking.

Skills

Customer service

Outbound calling

Sales

Communication

Organization

Telephone skills

Education

Associate's Degree

Bachelor's Degree

Tools

Microsoft Word

Microsoft Excel

Outlook

Job description

Manages sales campaigns with the intent of either scheduling appointments for sales to improve sales productivity or by gaining business via direct quote/follow up. Assesses customer satisfaction with MTG products and services via conducting surveys and provides insights for addressing customer concerns. Works closely with SBU Sales Leaders, Sales, Corporate Marketing and Customer Service.

$26.00 per hour

Essential Functions

• Place outbound calls with the prime purpose of scheduling appointments for sales with new or existing customers, notifying sales of committed appointment times and then following up with a courtesy call to determine customer satisfaction/needs.
• Provides quotes or completes the sale, if campaign appropriate to directly gain new business.
• Probes and identifies problematic situations/opportunities that could protect or yield new business for MTG and communicates the information to the appropriate function for follow up.
• Restocks store merchandise as needed. Arranges stock on shelves or racks in sales area and keeps merchandise in order. Marks or tickets merchandise.
• Manages requests for products, price and technical information.
• Assist in warehouse in shipping & receiving, inventory stocking, cleaning, labeling, or other tasks.
• Maintains showroom cleanliness by procedures set forth by management.
• Identifies sources of leads and manages the pre-qualification process in collaboration with sales and corporate marketing.
• Tracks result of outbound campaign efforts.
• Backs up inbound customer service, as needed.
• Comply with all DOT and OSHA regulations.
• Ensure all safety rules are strictly observed.
• Perform other projects and duties as assigned.

Required for All Jobs

• Performs other duties as assigned
• Complies with all policies and standards

QUALIFICATIONS

Education

• Associate's Degree
• Bachelor's Degree

Work Experience

• 1-3 years
• 4-6 years
• 7-9 years

Knowledge, Skills and Abilities

• High School Graduate with diploma and/or prior experience in outbound calling/inside sales, outside sales or marketing desirable.
• Excellent customer service skills. Ability to establish and manage customer relationships
• Ability to work independently and under some pressure to meet deadlines.
• Demonstrates a clear and effective speaking manner for the purpose of explaining information to customers and employees.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Ability to learn MTG's business/product types/organization/transaction systems
• Excellent Telephone Communications Skills
• Excellent Organizational Skills
• Intermediate level knowledge of Microsoft Office applications (Word, Excel, Outlook E-mail).

PHYSICAL DEMANDS/WORKING CONDITIONS

A thorough completion of this section is needed for compliance with legal standards such as the Americans with Disabilities Act. The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• Stationary Position
• Move/Traverse
• Stationary Position/Seated
• Transport/Lifting
• Transport/Carrying
• Exerting Force/Pushing
• Exerting Force/Pulling
• Ascend/Descend
• Balancing
• Position Self/Stooping
• Position Self/Kneeling
• Position Self/Crouching
• Position Self/Crawling
• Reaching
• Handling
• Grasping
• Feeling
• Communicate/Talking
• Communicate/Hearing
• Repetitive Motions
• Coordination

Travel Requirements

Estimated Amount: n/a
Brief Description: n/a

The Company is an Equal Opportunity
Employer that complies with the laws and regulations set forth under
EEOC.. All qualified applicants will
receive consideration for employment without regard to race, color, religion,
sex, sexual orientation, gender identity, national origin, disability or
protected veteran status. EOE AA
M/F/VET/Disability