Packaged Gases Customer Service Representative - CINCINNATI

Nippon Sanso Matheson; Cincinnati (OH); On-site; USD 37,000 - 39,000; Full time

Job summary

Nippon Sanso Matheson is seeking a results-driven Inside Sales/Customer Service Associate to manage outbound sales campaigns, schedule appointments, and follow up with customers to improve satisfaction and drive new business. You will quantify leads, provide quotes when appropriate, and support showroom operations.

Responsibilities include restocking, handling product information requests, assisting in warehouse tasks, and ensuring safety rules are followed while collaborating with Sales,

Qualifications

• High School Diploma or equivalent required.
• Excellent customer service skills.
• Ability to establish and maintain customer relationships.
• Ability to work independently and under some pressure to meet deadlines.
• Clear and effective speaking manner for explaining information.
• Ability to perform basic math operations for quotes and transactions.
• Willingness to learn MTG's business, products, and systems.
• Strong telephone communication skills.
• Excellent organizational skills.
• Proficiency with Microsoft Word, Excel, and Outlook.

Responsibilities

• Place outbound calls to schedule appointments and notify sales of committed times.
• Provide quotes or complete sales when appropriate to gain new business.
• Identify opportunities and communicate needs to appropriate functions.
• Restock store merchandise and keep sales area organized.
• Handle product, price, and technical information requests.
• Assist in warehouse tasks including shipping/receiving and stocking.
• Maintain showroom cleanliness per management guidelines.
• Identify leads and manage pre-qualification with sales and marketing.
• Track outcomes of outbound campaigns.
• Back up inbound customer service as needed.
• Comply with DOT and OSHA regulations and safety rules.
• Perform other duties as assigned.

Skills

Excellent customer service

Independent工作能力

Clear speaking ability

Basic math for quotes

Product/transaction systems knowledge

Telephone communication

Organizational skills

MS Office proficiency

Education

High School Diploma or equivalent

Tools

Microsoft Office

Job description

JOB SUMMARY

Manages sales campaigns with the intent of either schedulingappointments for sales to improve sales productivity or by gaining business viadirect quote/follow up. Assesses customer satisfaction with MTG products andservices via conducting surveys and provides insights for addressing customerconcerns. Works closely with SBU Sales Leaders, Sales, Corporate Marketing andCustomer Service.

Essential Function

• 1. Place outbound calls with the prime purpose of schedulingappointments for sales with new or existing customers, notifying sales ofcommitted appointment times and then following up with a courtesy call to determinecustomer satisfaction/needs.
• 2. Provides quotes or completes the sale, if campaignappropriate to directly gain new business.
• 3. Probes and identifies problematicsituations/opportunities that could protect or yield new business for MTG and communicatesthe information to the appropriate function for follow up.
• 4. Restocks store merchandise as needed. Arranges stock onshelves or racks in sales area and keeps merchandise in order. Marks or ticketsmerchandise.
• 5. Manages requests for products, price and technicalinformation.
• 6. Assist in warehouse in shipping & receiving,inventory stocking, cleaning, labeling, or other tasks.
• 7. Maintains showroom cleanliness by procedures set forth bymanagement.
• 8. Identifies sources of leads and manages thepre-qualification process in collaboration with sales and corporate marketing.
• 9. Tracks result of outbound campaign efforts.
• 10. Backs up inbound customer service, as needed.
• 11. Comply with all DOT and OSHA regulations.
• 12. Ensure all safety rules are strictly observed.
• 13. Perform other projects and duties as assigned
• * Performs other duties as assigned
• * Complies with all policies and standards

Knowledge, Skills andAbilities

• * High School Graduate with diploma and/or prior experiencein outbound calling/inside sales, outside sales or marketing desirable.
• * Excellent customer service skills. Ability to establishand manage customer relationships
• * Ability to work independently and under some pressure tomeet deadlines.
• * Demonstrates a clear and effective speaking manner for thepurpose of explaining information to customers and employees.
• * Ability to add, subtract, multiply, and divide in allunits of measure, using whole numbers, common fractions, and decimals.
• * Ability to learn MTG's business/producttypes/organization/transaction systems
• * Excellent Telephone Communications Skills
• * Excellent Organizational Skills
• * Intermediate level knowledge of Microsoft Office applications(Word, Excel, Outlook E-mail)

Physical Demands

• StationaryPosition - FREQUENTLY
• Move/Traverse- OCCASIONALLY
• StationaryPosition/Seated - FREQUENTLY
• Transport/Lifting- FREQUENTLY
• Transport/Carrying- FREQUENTLY
• ExertingForce/Pushing - OCCASIONALLY
• ExertingForce/Pulling - OCCASIONALLY
• Ascend/Descend- OCCASIONALLY
• Balancing -OCCASIONALLY
• PositionSelf/Stooping - OCCASIONALLY
• PositionSelf/Kneeling - OCCASIONALLY
• PositionSelf/Crouching - OCCASIONALLY
• PositionSelf/Crawling OCCASIONALLY
• Reaching -FREQUENTLY
• Handling -FREQUENTLY
• GraspingFREQUENTLY
• Feeling -RARELY
• Communicate/Talking- CONSTANTLY
• Communicate/Hearing- CONSTANTLY
• RepetitiveMotions - FREQUENTLY
• Coordination- OCCASIONALLY
• Travel Requirement: None

Hourly Rate: $27.00 to $28.00 per hour

The Company is an Equal Opportunity Employer that complieswith the laws and regulations set forth under EEOC. All qualified applicants will receiveconsideration for employment without regard to race, color, religion, sex,sexual orientation, gender identity, national origin, disability or protectedveteran status. EOE AAM/F/VET/Disability.