Packaged Gases Customer Service Representative - Anchorage, AK

Matheson Tri-Gas; Anchorage (AK); On-site; USD 36,000 - 37,000; Full time

Job summary

Matheson Tri-Gas in Anchorage, Alaska seeks an inside sales/appointment setting associate to drive outbound calling, schedule appointments, and support the sales team. You will provide quotes when appropriate and build strong customer relationships in a fast-paced environment.

Responsibilities include lead pre-qualification, stock maintenance, and cross-functional collaboration with marketing and service teams, while adhering to safety and regulatory requirements.

Qualifications

• High School Diploma or equivalent.
• Experience in outbound calling inside sales or marketing desirable.
• Ability to manage customer relationships and provide service.
• Proficient in basic math and product information handling.
• Good telephone communication and organizational skills.

Responsibilities

• Place outbound calls to schedule appointments for sales and notify the team.
• Provide quotes or complete sales when appropriate.
• Identify opportunities and relay information to the right function.
• Restock and organize showroom merchandise as needed.
• Handle product requests, pricing and technical information.
• Assist in warehouse tasks including shipping, receiving and stocking.
• Maintain showroom cleanliness and proper merchandising.
• Identify lead sources and pre-qualify prospects with marketing input.
• Track outcomes of outbound campaigns.
• Back up inbound customer service when required.
• Comply with DOT and OSHA regulations and safety rules.

Skills

Outbound calling

Customer service

Communication

Independence

Time management

Organizational skills

Education

High School Diploma

Tools

Microsoft Office

Job description

Manages
sales campaigns with the intent of either scheduling appointments for sales to
improve sales productivity or by gaining business via direct quote/follow up.
Assesses customer satisfaction with MTG products and services via conducting
surveys and provides insights for addressing customer concerns. Works closely
with SBU Sales Leaders, Sales, Corporate Marketing and Customer Service.

Position Accountabilities

• 1.Place
  outbound calls with the prime purpose of scheduling appointments for sales with
  new or existing customers, notifying sales of committed appointment times and
  then following up with a courtesy call to determine customer
  satisfaction/needs.
• 2.Provides quotes or completes the sale, if campaign appropriate to directly
  gain new business.
• 3.Probes and identifies problematic situations/opportunities that could protect
  or yield new business for MTG and communicates the information to the
  appropriate function for follow up.
• 4.Restocks store merchandise as needed. Arranges stock on shelves or racks in
  sales area and keeps merchandise in order. Marks or tickets merchandise.
• 5.Manages requests for products, price and technical information.
• 6.Assist in warehouse in shipping & receiving, inventory stocking,
  cleaning, labeling, or other tasks.
• 7.Maintains showroom cleanliness by procedures set forth by management.
• 8.Identifies sources of leads and manages the pre-qualification process in
  collaboration with sales and corporate marketing.
• 9.Tracks result of outbound campaign efforts.
• 10.Backs up inbound customer service, as needed.
• 11.Comply with all DOT and OSHA regulations.
• 12.Ensure all safety rules are strictly observed.
• 13.Perform other projects and duties as assigned.

Qualifications

• *High
  School Graduate with diploma and/or prior experience in outbound calling/inside
  sales, outside sales or marketing desirable.
• *Excellent customer service skills. Ability to establish and manage customer
  relationships
• *Ability to work independently and under some pressure to meet deadlines.
• *Demonstrates a clear and effective speaking manner for the purpose of
  explaining information to customers and employees.
• *Ability to add, subtract, multiply, and divide in all units of measure, using
  whole numbers, common fractions, and decimals.
• *Ability to learn MTG's business/product types/organization/transaction systems
• *Excellent Telephone Communications Skills
• *Excellent Organizational Skills
• *Intermediate level knowledge of Microsoft Office applications (Word, Excel,
  Outlook E-mail).

Physical Demands

• Stationary Position - Frequently
• Move/Traverse - Frequently
• Stationary Position/Seated - Occasionally
• Transport/Lifting - Occasionally
• Transport/Carrying - Occasionally
• Exerting Force/Pushing - Occasionally
• Exerting Force/Pulling - Occasionally
• Ascend/Descend - NA
• Balancing - NA
• Position Self/Stooping - Occasionally
• Position Self/Kneeling - Occasionally
• Position Self/Crouching - NA
• Position Self/Crawling - NA
• Reaching - Frequently
• Handling - Frequently
• Grasping- NA
• Feeling - NA
• Communicate/Talking - Constantly
• Communicate/Hearing - Constantly
• Repetitive Motions- Occasionally
• Coordination -Frequently

Pay range: $26.00-$27.00
Matheson is an Equal Opportunity Employer that complies with the laws and
regulations set forth under EEOC. All qualified applicants will receive
consideration for employment without regard to race, color, religion, sex,
sexual orientation, gender identity, national origin, disability or protected
veteran status. EOE AA M/F/VET/Disability