Inside Sales Representative

Western International Gas & Cylinders, Inc.; Hilliard (OH); On-site; USD 30,000 - 41,000; Full time

Job summary

Western International Gas & Cylinders, Inc. is seeking a sales support associate in Ohio to drive outbound campaigns, schedule appointments, and provide quotes to secure new business.

You will assist in showroom merchandising, handle product inquiries, and back up inbound service while ensuring safety and compliance. Ideal candidates have 1–3 years of experience in outbound calling or inside sales, strong communication, and proficiency with MS Office.

Qualifications

• High school diploma or equivalent with outbound calling/inside sales experience preferred.
• Excellent customer service and ability to manage customer relationships.
• Ability to work independently under pressure to meet deadlines.
• Clear speaking manner for explaining information to customers and employees.
• Basic math skills for calculations in all units of measure.
• Ability to learn MTG’s business/products/transaction systems.
• Strong telephone communication skills.
• Excellent organizational skills.
• Proficiency with Word, Excel, Outlook.

Responsibilities

• Place outbound calls to schedule appointments with new or existing customers and notify sales of confirmed times.
• Provide quotes or close sales when appropriate to gain new business.
• Identify issues and opportunities and communicate them for follow-up.
• Restock and arrange merchandise in the showroom and sales area.
• Manage requests for products, pricing, and technical information.
• Assist in warehouse tasks such as shipping/receiving and inventory stocking.
• Maintain showroom cleanliness and appearance per management procedures.
• Identify lead sources and assist pre-qualification with sales and marketing.
• Track outcomes of outbound campaigns.
• Back up inbound customer service as needed.
• Comply with DOT and OSHA regulations; observe all safety rules.

Skills

Outbound calling

Customer service

Independent work

Clear communication

Basic math

Product/transaction systems

Telephone communication

Organizational skills

MS Office

Education

Associate's Degree

Bachelor's Degree

Tools

Microsoft Office

Job description

Manages sales campaigns with theintent of either scheduling appointments for sales to improve salesproductivity or by gaining business via direct quote/follow up. Assessescustomer satisfaction with MTG products and services via conducting surveysand provides insights for addressing customer concerns. Works closely withSBU Sales Leaders, Sales, Corporate Marketing and Customer Service.

$26.00 per hour

EssentialFunctions

1. 1. Place outbound calls with the prime purpose of schedulingappointments for sales with new or existing customers, notifying sales ofcommitted appointment times and then following up with a courtesy call todetermine customer satisfaction/needs.
2. 2. Provides quotes or completes the sale, if campaignappropriate to directly gain new business.
3. 3. Probes and identifies problematic situations/opportunitiesthat could protect or yield new business for MTG and communicates theinformation to the appropriate function for follow up.
4. 4. Restocks store merchandise as needed. Arranges stock onshelves or racks in sales area and keeps merchandise in order. Marks ortickets merchandise.
5. 5. Manages requests for products, price and technicalinformation.
6. 6. Assist in warehouse in shipping & receiving, inventorystocking, cleaning, labeling, or other tasks.
7. 7. Maintains showroom cleanliness by procedures set forth bymanagement.
8. 8. Identifies sources of leads and manages thepre-qualification process in collaboration with sales and corporatemarketing.
9. 9. Tracks result of outbound campaign efforts.
10. 10. Backs up inbound customer service, as needed.
11. 11. Comply with all DOT and OSHA regulations.
12. 12. Ensure all safety rules are strictly observed.
13. 13. Perform other projects and duties as assigned.

Requiredfor All Jobs

Performs other duties as assigned

Complies with all policies andstandards

QUALIFICATIONS

Education

EducationLevel

EducationDetails

Req/
Pref

Associate's Degree

Bachelor's Degree

WorkExperience

Experience

ExperienceDetails

Required/
Preferred

1-3 years

4- 6 years

7-9years

Knowledge,Skills and Abilities

• High School Graduate with diploma and/or priorexperience in outbound calling/inside sales, outside sales or marketingdesirable.
• Excellent customer service skills. Ability to establishand manage customer relationships
• Ability to work independently and under somepressure to meet deadlines.
• Demonstrates a clear and effective speaking mannerfor the purpose of explaining information to customers and employees.
• Ability to add, subtract, multiply, and divide inall units of measure, using whole numbers, common fractions, anddecimals.
• Ability to learn MTG’s business/producttypes/organization/transaction systems
• Excellent Telephone Communications Skills
• Excellent Organizational Skills
• Intermediate level knowledge of Microsoft Officeapplications (Word, Excel, Outlook E-mail).

Licencesand Certifications

Licenses/Certifications

Licenses/CertificationDetails

TimeFrame

Required/
Preferred

PHYSICALDEMANDS/WORKING CONDITIONS

Physical Demands Category:

PhysicalDemands

A thorough completion of thissection is needed for compliance with legal standards such as the Americanswith Disabilities Act. The physical requirements described here arerepresentative of those that must be met by an employee to successfullyperform the essential functions of this job.

PhysicalDemand

N/A

Rarely

Occasionally

Frequently

Constantly

Weight

Stationary Position

x

Move/Traverse

x

Stationary Position/Seated

x

Transport/Lifting

x

Transport/Carrying

x

Exerting Force/Pushing

x

x

x

x

Position Self/Stooping

x

Position Self/Kneeling

x

Position Self/Crouching

x

Position Self/Crawling

x

Reaching

x

x

Grasping

x

Feeling

x

Communicate/Talking

x

Communicate/Hearing

x

Repetitive Motions

x

Coordination

x

TravelRequirements

BriefDescription

n/a

The Company is an Equal OpportunityEmployer that complies with the laws and regulations set forth underEEOC.. All qualified applicants willreceive consideration for employment without regard to race, color, religion,sex, sexual orientation, gender identity, national origin, disability orprotected veteran status. EOE AAM/F/VET/Disability