Package Center Supervisor - Dispatch & Service Lead

UPS; Alpena (MI); Sur place; USD 55 000 - 75 000; Plein temps

Résumé du poste

UPS Supply Chain Solutions is seeking a supervisor to optimize daily dispatch operations at our center. The role requires analyzing dispatch results, planning routes, and coordinating internal and external teams to ensure on-time performance and customer satisfaction.

Responsibilities include providing customer service support, handling on-call issues, and facilitating smooth execution of procedures and systems.

Qualifications

• Must be a U.S. Citizen or National of the U.S. or an alien authorized to work in the U.S. for this employer.

Responsabilités

• Analyze and plan the center's daily package dispatch to maximize service performance.
• Coordinate the needs and efforts of the operation to ensure internal and external customer satisfaction.
• Provide customer service support (e.g., answering messages, concerns, call tags, destination follow ups, etc.).
• Facilitate the smooth execution of operational procedures and management of systems.

Description du poste

UPS Supply Chain Solutions is seeking a supervisor to optimize daily dispatch operations at our center. The role requires analyzing dispatch results, planning routes, and coordinating internal and external teams to ensure on-time performance and customer satisfaction.

Responsibilities include providing customer service support, handling on-call issues, and facilitating smooth execution of procedures and systems.