Package Center Lead: Dispatch & Service Excellence

UPS Supply Chain Solutions, Inc.; Columbia (SC); On-site; USD 48,000 - 72,000; Full time

Job summary

UPS Supply Chain Solutions, Inc. in Columbia, SC is seeking a supervisor to analyze and plan the center’s daily package dispatch, coordinate operational needs, and respond to service issues.

The role emphasizes optimizing routes, ensuring timely deliveries, and maintaining high levels of internal and external customer satisfaction. This permanent, on-site position requires strong analytical, planning, and communication skills, with the ability to manage on-call scenarios and collaborate across

Qualifications

• Experience analyzing dispatch results and planning daily operations.
• Ability to streamline routes and coordinate cross-functional teams.
• Strong customer service orientation and problem-solving skills.

Responsibilities

• Analyze and plan the center’s daily package dispatch to maximize service performance.
• Handle operational service issues (on-call pickups, etc.).
• Analyze dispatch results to improve performance and routes.
• Coordinate needs and efforts of the operation to ensure customer satisfaction.
• Provide customer service support (messages, follow-ups, etc.).
• Facilitate smooth execution of operational procedures and system management.

Skills

Dispatch planning

Operations analysis

Customer service

Team coordination

Job description

UPS Supply Chain Solutions, Inc. in Columbia, SC is seeking a supervisor to analyze and plan the center’s daily package dispatch, coordinate operational needs, and respond to service issues.

The role emphasizes optimizing routes, ensuring timely deliveries, and maintaining high levels of internal and external customer satisfaction. This permanent, on-site position requires strong analytical, planning, and communication skills, with the ability to manage on-call scenarios and collaborate across