Package Center Operations Lead

UPS Supply Chain Solutions, Inc.; Pittsfield (MA); On-site; USD 36,000 - 59,000; Full time

Benefits offered by this job

Medical/prescription drug coverage

Dental coverage

Vision coverage

Flexible Spending Account

Health Savings Account

Dependent Care Flexible Spending

Life Insurance & Accidental Death andD

Disability Income Protection Plan

Employee Assistance Program

401(k) retirement program

Vacation

Paid Holidays

Paid Sick Leave

Family and Medical Leave time

Discounted Employee Stock Purchase

Job summary

UPS Supply Chain Solutions, Inc. in Pittsfield, MA seeks a supervisor trained to perform multiple operational roles to enhance dispatch flexibility. You will analyze daily dispatch, manage service issues, and coordinate cross-functional efforts to meet customer expectations.

The role includes providing front-line customer service support and ensuring smooth execution of procedures within the center.

Qualifications

• Must be a U.S. Citizen or National, or an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.

Responsibilities

• Analyze and plan the center's daily package dispatch and handle operational service issues.
• Coordinate the needs and efforts of the operation to ensure internal and external customer satisfaction.
• Provide customer service support (e.g., answering messages, concerns, call tags, destination follow ups).
• Facilitate the smooth execution of operational procedures and management of systems.

Job description

UPS Supply Chain Solutions, Inc. in Pittsfield, MA seeks a supervisor trained to perform multiple operational roles to enhance dispatch flexibility. You will analyze daily dispatch, manage service issues, and coordinate cross-functional efforts to meet customer expectations.

The role includes providing front-line customer service support and ensuring smooth execution of procedures within the center.