Senior Care Intake & Enrollment Coordinator

habitathealth; California (MO); On-site; USD 42,000 - 62,000; Full time

Job summary

Habitat Health seeks an Intake Coordinator to drive a seamless intake and enrollment process for new participants in its PACE program. You will coordinate home visits, center tours, assessments, and follow-ups, partnering with caregivers and cross-functional teams to ensure timely enrollment.

You will maintain accurate participant records in CRM/EMR, communicate updates, and assist with education on the PACE model. A valid driver's license and CPR/BLS certification are required.

Qualifications

• Bachelor's degree in Healthcare Administration, Business Administration, Marketing, or related field, or equivalent experience.
• Minimum of 1 year in healthcare, enrollment, participant services, care coordination, or similar enrollment/support role.
• Strong communication and collaboration to engage participants, caregivers, and cross-functional teams.
• Experience with Medicare/Medicaid eligibility processes preferred.
• Proficiency in Microsoft Office; ability to learn CRM/EMR systems quickly.
• Valid driver's license, reliable transportation, and ability to travel across the service area.
• Active CPR/BLS certification or ability to obtain.

Responsibilities

• Coordinate end-to-end intake processes for prospective participants with cross-functional teams.
• Arrange home visits, center tours, assessments, and follow-up appointments for enrollment.
• Maintain proactive communication with Outreach, Enrollment, and clinical teams for timely updates.
• Assist clinical teams with additional assessments to support eligibility and IDT presentations.
• Provide a welcoming, participant-centered experience during tours and education on Habitat Health services.
• Maintain accurate participant data and intake documentation in CRM/EMR and other systems.
• Track and coordinate participant requirements through each intake stage to ensure timely completion.
• Support smooth handoffs from intake to enrollment and IDT.
• Assist with community events and enrollment conferences to boost program awareness.
• Ensure compliance with federal and state regulations and Habitat Health policies.

Skills

Communication

Collaboration

Medicare/Medicaid familiarity

MS Office

CRM/EMR familiarity

Driver's license

CPR/BLS certificate

Travel ability

Education

Bachelor's degree in Healthcare Administration / related field

Tools

CRM

EMR

Job description

Habitat Health seeks an Intake Coordinator to drive a seamless intake and enrollment process for new participants in its PACE program. You will coordinate home visits, center tours, assessments, and follow-ups, partnering with caregivers and cross-functional teams to ensure timely enrollment.

You will maintain accurate participant records in CRM/EMR, communicate updates, and assist with education on the PACE model. A valid driver's license and CPR/BLS certification are required.