P&L Field Service Leader - Regulated Industries

Mettler-Toledo International, Inc; Worcester (MA); On-site; USD 130,000 - 170,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401(k) with company match

Tuition reimbursement

Parental and caregiver leave

Paid time off and disability insurance

Job summary

Mettler-Toledo International, Inc. is seeking an Area Service Leader to guide a team of about 12 field service professionals across highly regulated industries.

The role emphasizes operational excellence, financial stewardship, and superior service delivery in Pharmaceutical, Food & Beverage, Chemical Processing, and Industrial Manufacturing sectors. The ideal candidate will have a proven track record in leading field-based teams, managing P&L, and driving profitable growth through customer

Qualifications

• Bachelor's degree or equivalent.
• 5+ years of leadership experience managing field service/operations teams.
• Proven success leading field-based teams in regulated industries.
• Experience managing a P&L, controlling costs, and improving business performance.
• Experience servicing customers in Pharmaceutical, Food & Beverage, Chemical Processing, Industrial Manufacturing or similar regulated environments.
• Strong business acumen, analytical skills, and ability to leverage operational metrics.
• Excellent leadership, communication, and customer relationship management skills.

Responsibilities

• Lead, coach, and develop a team of approximately 12 field service professionals.
• Drive operational excellence through workforce planning, resource optimization, and continuous improvement initiatives.
• Maintain full P&L responsibility, including budgeting, forecasting, profitability, and expense management.
• Improve service delivery performance through increased productivity, labor utilization, and operational efficiency.
• Monitor key performance indicators and implement actions to achieve objectives.
• Ensure compliance with quality, safety, and regulatory requirements.
• Build and maintain strong customer relationships and serve as escalation point for service issues.
• Partner with Sales and Operations to identify growth opportunities and expand market share.
• Drive employee engagement, performance management, succession planning, and talent development.

Skills

Leadership

Analytical skills

Business acumen

Communication

Customer relationships

Strategic thinking

Education

Bachelor's degree

Job description

Mettler-Toledo International, Inc. is seeking an Area Service Leader to guide a team of about 12 field service professionals across highly regulated industries.

The role emphasizes operational excellence, financial stewardship, and superior service delivery in Pharmaceutical, Food & Beverage, Chemical Processing, and Industrial Manufacturing sectors. The ideal candidate will have a proven track record in leading field-based teams, managing P&L, and driving profitable growth through customer